Booked with Viator for Granada Day trip from Seville and included an optional walking tour of Granada. The tour provided by Andalsus did not provide the optional tour and refused to reimburse for it.
Wrote to Viator several times with no response. Tried to call several times and no one answered the phone. The tour guide after many requests finally wrote a note for me saying that the optional tour was not provided. There were several other parties on this tour who also did not get to take the tour that they had paid for.
This tour was on April 6 2015. I have given up on getting any satisfaction.
Reason of review: Not as described.