Booked with Viator for Granada Day trip from Seville and included an optional walking tour of Granada. The tour provided by Andalsus did not provide the optional tour and refused to reimburse for it.
Wrote to Viator several times with no response. Tried to call several times and no one answered the phone. The tour guide after many requests finally wrote a note for me saying that the optional tour was not provided. There were several other parties on this tour who also did not get to take the tour that they had paid for.
This tour was on April 6 2015. I have given up on getting any satisfaction.
This person wrote the review because of not as described at Viator. Reviewer claimed that he or she wants Viator to read this review and look into the issue (if any).
If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.
We collected other reviews about products and/or services offered by Viator tour for you to read. This information may help you with your purchase decision.