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Booked with Viator for Granada Day trip from Seville and included an optional walking tour of Granada. The tour provided by Andalsus did not provide the optional tour and refused to reimburse for it.

Wrote to Viator several times with no response. Tried to call several times and no one answered the phone. The tour guide after many requests finally wrote a note for me saying that the optional tour was not provided. There were several other parties on this tour who also did not get to take the tour that they had paid for.

This tour was on April 6 2015. I have given up on getting any satisfaction.

Reason of review: Not as described.

Company wrote 1 public responses to the review from Jun 24, 2015.
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ViatorSocialTeam
#999582
Viator Verified Representative

Hello,

Thank you for your message. We are aware of the long delay in customers receiving a reply, and we are doing everything in our power to expedite responses to all of our customers as quickly as we can.

We do take the scope of this issue very seriously, and hope to have it back under control as soon as we are able.

We apologize for any inconvenience, but thank you for your patience, and we wish you Happy Travels.

All the Best,

Viator Social Team

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