Booked tour for 90 bucks per person for a tour of the Marietas island via boat tour with snorkel. Viator markets pics with the tour of the hidden beach.
Viator then finds the supplier once you pay. The tour booked was shared with a scuba group which we were told we may have to wait on because they take longer to complete their dive than snorkelers. The supplier did not explain until tour members complained at the end of the tour that only 30 people a day can potentially go to the hidden beach. We saw people snorkeling in the hidden beach area and when we started to get prepared to hop in, the boat guide, turned away and said no.
We were instead directed after a lack luster snorkel to a small beach where 40 other people "swam". We were asked if we would like to take pictures on the beach while the remaining tour scuba goers completed their dive. After exploring the 50 yards of beach and a cave with dead bird carcasses. We stood against a cliff wall for shade until the boat guide called to us to go to the boat.
When discussing with the owner, he says viator does not update the details and the 90 dollars is not close to what the supplier gets paid, which is often late.
When I asked for a partial refund due to false advertising and poor experience, viator said they would not accommodate. NOTE: DO NOT USE THIS COMPANY AND INSTEAD BOOK WITH SUPPLIERS DIRECT FOR ACCOUNTABILITY AND FAIR PRICES.
Product or Service Mentioned: Viator Tour.
Reason of review: Not as described.