In May I booked a tour with your company. I was going to Paris in July and wanted to take one of your 2 day tours from Paris to Normandy. As I was booking the tour, I accidentally clicked on another tour. When I got to Paris and checked in at ParisCityVision the night before, I was told I was not on the Normandy tour but some other tour in France. They said they could not refund the money.
I know it was my fault for clicking on the wrong tour but I did not miss the tour. I showed up at the ParisCityVision. I filed a claim with your company but was denied. I believe you should return my money. I cannot afford to be out $507!
This is bad PR. I went online to post a negative review but saw that Steve Reeves said you do not even post bad reviews. I did see that there were various other bad reviews and even some on the Better Business Bureau. I will make sure traveling people I know are aware of all these things and not to use your services.
This person wrote the review because of poor customer service at Viator. Reviewer claimed that he or she lost $507 and wants Viator to issue a full refund.
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.