In May I booked a tour with your company. I was going to Paris in July and wanted to take one of your 2 day tours from Paris to Normandy. As I was booking the tour, I accidentally clicked on another tour. When I got to Paris and checked in at ParisCityVision the night before, I was told I was not on the Normandy tour but some other tour in France. They said they could not refund the money.
I know it was my fault for clicking on the wrong tour but I did not miss the tour. I showed up at the ParisCityVision. I filed a claim with your company but was denied. I believe you should return my money. I cannot afford to be out $507!
This is bad PR. I went online to post a negative review but saw that Steve Reeves said you do not even post bad reviews. I did see that there were various other bad reviews and even some on the Better Business Bureau. I will make sure traveling people I know are aware of all these things and not to use your services.
Product or Service Mentioned: Viator Tour Booking.
Reason of review: Poor customer service.
Monetary Loss: $507.
Preferred solution: Full refund.