I booked a tour in Washington with Viator. I did not see the discount offered when I checked out at the payment section.
Before I was about to book another tour I realised the discount. I called to ask them to add on the tour and also to enjoy the promotion. They told me final sales so they cannot give me the promotion. I made the booking less than 5 minutes ago.
I was very disappointed with the rigidity. I was not asking to cancel the booking but to amend it.
Plus I am adding on to the booking. The worst part was that the moment Viator told me they could not amend, she cut the line!
Why so greedy?
This reviewer shared experience about return, exchange or cancellation policy and wants this business to offer any options to resolve the issue as the author lost $40. This person is overall dissatisfied with Viator. The most disappointing about viator tour booking at Viator was bad service Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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