nám. Míru 1, 407 22 Benešov nad Ploučnicí, Czechia
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Number of Destinations
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Update by user Sep 27, 2017

They issued a full refund within 24 hours after I posted on Pissed Consumer.

Original review posted by user Sep 26, 2017

I booked a full day tour months in advance. The tour was to pick up at my hotel.

My hotel information was listed when I booked it. 2 days prior to tour the company sent a reminder. Day of tour..no show. I spent hours trying to contact local tour company.

Once I returned to the United States I sent a note to Viator requesting a refund due to the no show. Received a return email saying they would look into it. A week later I have heard nothing more. I have emailed back.

I have called on the phone. Viator continues to give me the run around. I get told they will send me a note within 24-48 hours and then I receive nothing. I call and ask to have my case escalated to managers and get left on hold for 10-15 min at a time.

HORRIBLE customer service.

I am literally calling EVERY DAY to try to recoup my $$$. AWFUL AWFUL.

Product or Service Mentioned: Viator Tour.

Reason of review: Poor customer service.

Monetary Loss: $32474.

Preferred solution: Full refund.

I didn't like: No follow up or responsibility for no show.

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