I booked a walking tour in Lisbon six weeks in advance. No one showed up!
I checked my texts from a day earlier and someone had texted me from the tour asking to change the date/time. I had no idea. They couldn't have called me and told me not to go there and wait? They offered to refund my money as a "goodwill gesture." Seriously?
Our day was planned around this tour. This is truly awful customer service. We waited and wasted a day.
We would have booked a different tour. Now I am trying to contact customer service and that is a battle as well.
Product or Service Mentioned: Viator Tour Booking.
Reason of review: Poor customer service.