Having booked a sedan with Viator to take me from Washington Dulles Airport to Alexandria VA, I was told to ring them after I had cleared immigration & customs and exited the airport building. This I did and the company responded that it had been over an hour since my plane had landed and the driver had left!
I would therefore have to book and pay again for him to return! I refused to do this and have never got a response from Viator to my emails requesting a refund of $80.00.
Hence, my advice is never to use Viator for anything. It is a Trip Advisor company and therefore have no faith in the latter either.
Product or Service Mentioned: Viator Customer Care.
Reason of review: Problems with payment.