Not resolved

It was the first time I tried to use Viator. I was shopping in several excursion and the one I wanted wasn't available on my date.

It was still in my cart, as well as another excursion. I found the one I wanted, went to purchase just that one and it purchased the whole cart! The original excursion not available on my date had auto-populated to two days later from when I shopped. I immediately cancelled it and since it was "two days from the booking" they wouldn't issue me a refund.

Clearly I never went on the excursion and never intended to since I cancelled it immediately.

I'm out $250!! I'm furious!!!

Product or Service Mentioned: Viator Tour Booking.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $258.

Company wrote 0 private or public responses to the review from May 02.
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