After being caught up in the Southwest Airlines computer crash in Jul 2016 our original connecting flight was cancelled. Then the next 3 Flights were cancelled and couldn't get a flight to our destination until 2 days after our original scheduled arrival date, we took a flight home.
We called Viator upon arriving home they denied our request for a refund passing the buck to the company who did the actual tour. The guy from the activity company said he would give us a discount on our next trip to San Fran. Paid $568, hopefully Southwest Airlines will cover this. This countrywide computer glitch was reported on the news for 3 days, so most travel companies would have been very aware that we were NOT trying to get out of our commitment of an excursion w Aviator.
This cancellation of our family trip was out of our control. This was our first time using Viator and it will be OUR LAST TIME.
This reviewer shared experience about order processing issue and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Viator. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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