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Additional Fees
Customer service
Exchange, Refund and Cancellation Policy
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1 comment

I booked a luau for two, $184. When I visited their website, I was not aware that my booking did not include transportation.

Went to the pick up destination and was told I booked without transportation! We were dumfounded! Embarrassed and humiliated, we went back to the hotel and emailed, and called them. No apology for the mix up, but was told I could change the date of the luau for another $70!

That is how their customer service works, pay more and you get a luau. I will never book with them again! I have emailed several times and get no response.

Still waiting and hoping for a refund. Viator is a rip off, DON'T EVER BOOK WITH THEM!

Product or Service Mentioned: Viator Tour Booking.

Reason of review: Order processing issue.

Monetary Loss: $184.

Preferred solution: Full refund.

I didn't like: Customer service.

Company wrote 0 private or public responses to the review from Oct 12, 2017.
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never received a refund, will never book with Viator again!

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