I booked a luau for two, $184. When I visited their website, I was not aware that my booking did not include transportation.
Went to the pick up destination and was told I booked without transportation! We were dumfounded! Embarrassed and humiliated, we went back to the hotel and emailed, and called them. No apology for the mix up, but was told I could change the date of the luau for another $70!
That is how their customer service works, pay more and you get a luau. I will never book with them again! I have emailed several times and get no response.
Still waiting and hoping for a refund. Viator is a rip off, DON'T EVER BOOK WITH THEM!
Product or Service Mentioned: Viator Tour Booking.
Reason of review: Order processing issue.
Monetary Loss: $184.
Preferred solution: Full refund.
I didn't like: Customer service.