State: New York Product: Viator Tour Clear all filters (0 of 44 reviews match)
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Last month I booked a tour to Las vegas and then I had to cancel it. I sent a cancellation request a couple days before the tour. I fallowed the presodure that we all need to do and I've recieved an automatic email which provided that I would recieve the refund in a...
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ViatorSocialTeam
ViatorSocialTeam
Viator Verified Representative

Hello, Thank you for your message. Unfortunately, there's not enough information given here for us to find your refund request or see the e-mails from us that were sent back t...

2.4
Product
Viator Tour
#682669
Found viator through trip advisor. Purchased 6 tickets for Statue of Liberty tour. The departure time was not on the screen nor voucher. We assumed this meant there were tours throughout the day. Turned out the tour left at 8:30 am-- but only discovered this detail in...
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ViatorSocialTeam
ViatorSocialTeam
Viator Verified Representative

Hello,Thank you for your message and for your feedback.Please note, the time for this tour is listed under the "Important Info" tab on the website, and on the voucher for this...

ViatorSocialTeam
ViatorSocialTeam
Viator Verified Representative

Hello,Thank you for your message and for your feedback.Please note, the time for this tour is listed under the "Important Info" tab on the website, and on the voucher for this...

2.8
Old Westbury, New York
Product
Viator Tour
#679316
I have submitted issues related to a Geneva tour to Viator's Customer Service department with absolutely no response despite 4 messages over 3 weeks. Nothing. A truly abominable way to treat customers. The issues were related to pricing (Viator is apparently a third...
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Product
Viator Tour
I liked
  • Easy to book
I didn't like
  • Customer service
  • Customer care
  • Unresponsive
#618038