Booked a tour that stated Alcatraz Tour even the confirmation stated that. When I called to confirm found out it was not Alcatraz tour even though confirmation email stated it was a "Alcatraz Tour".
I tried to cancel and they would lot allow me to cancel even though their cancelation policy which was emailed to me and numerous phone calls would not let me cancel. Horrible Company! I wished I had seen all these bad reviews prior as I would not have booked anything through them. Book through the State Park if you want to see Alcatraz.
Do it yourself. DO NOT USE THEM!
Product or Service Mentioned: Viator Tour Booking.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $273.
Preferred solution: Full refund.