Tulum, Quintana Roo
Not resolved
Price Affordability

My husband and I booked a tour of Tulum ruins with Viator. We received confirmation email and several phone numbers to call when we arrive.

We couldn't get a hold of anyone upon arrival, they never picks us up for a tour at the appointed time and the whole day was just ruined. I called Viator the same day and requested a refund. They said they could not process the refund without contacting the subcontractor. Viator could not gat in touch with them either and they won't issue a refund.

Seems like its a total scam. I would not recommend booking anything through them!

Product or Service Mentioned: Viator Tour Booking.

Reason of review: Problem with delivery.

Monetary Loss: $205.

Preferred solution: Full refund.

Company wrote 0 public responses to the review from Oct 09, 2014.
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