My husband and I booked a tour of Tulum ruins with Viator. We received confirmation email and several phone numbers to call when we arrive.
We couldn't get a hold of anyone upon arrival, they never picks us up for a tour at the appointed time and the whole day was just ruined. I called Viator the same day and requested a refund. They said they could not process the refund without contacting the subcontractor. Viator could not gat in touch with them either and they won't issue a refund.
Seems like its a total scam. I would not recommend booking anything through them!
Review about: Viator Tour Booking.
Reason of review: Problem with delivery.
Monetary Loss: $205.
Preferred solution: Full refund.