Not resolved
2.8
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
0 comments

Booked multiple tours thru Viator in Dec 2016 in Japan. One tour operator did not have Viator confirmation number and required i rebook at full price.

I spent two and half hours on the phone trying to fix the issue. I called Viator from Japan--on hold for >20 minutes calling long distance. No answer. Emailed twice--never got a response.

Customer service was non existant. Another booking--my return from hotel to airport was delayed 45 m--i called viator and their response was "this things happen".

It is a internet aggregator with little to no control of their supply chain and poor customer service. Upon returning to US there was little help when i called and reviewed issues with the compay.

Review about: Viator Tour Booking.

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Let the company propose a solution.

I liked: Ease of purchase.

I didn't like: Bad service.

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like