Viator is simply company with very slow service for suppliers.
I have three cases opened oldest one is two weeks but nothing happened yet. They are strict in tours but sometimes to strict so suppliers can be confused.
In other way I had very helpful person from Viator. She was young she wanted to do right and better but she also quit job there of some reason.
We, people in tourism industry are working hard customer friendly but it is for sure that Viator is not working in tourism. It is some kind of web site operation.
Reason of review: Poor customer service.