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I booked the Jail and Sail tour in San Francisco, submitted my credit card details etc. Pending confirmation went past the 48 hours, then when I logged in to Viator, I'm told confirmation will happen 2 days before the tour - almost a month away!

They already have payment details, so now I have to choice but to figure out how to either cancel this, or confirm if its going ahead or not. Confirmation no.

1055645025 Confirmation pending BR-641129970 For 22nd Feb 2018 Natalie At this point I'm told to enter at least 100 words. Now I feel scammed by this site too - why 100 words?

Product or Service Mentioned: Viator Jail And Sail Tour Booking.

Reason of review: Order processing issue.

Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Jan 31.
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Anonymous
#1456425

They also scam suppliers and never pay us for months!

Anonymous
#1429449

Got similar experience last night. Booked once, came two confirmation emails with two exact same bookings.

And of course they charged twice.

I’m going to cancel one, the refund policy written i only get 50% because it’s 6 days to the tour date. Scam!

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