Horrible customer experience. We booked a day trip from Glasgow 2 month prior to our journey to Scotland.
We got a couple of line email from Viator that they are sorry to inform that my trip is canceled and thy will refund my money! What the *** ? This is after we made our plans booked our hotel did everything. Viator sucks big time.
Please stay away as they can't ensure the reservation for which you have been charged in advance, received confirmation can be cancelled any time. totally unreliable.
This is completely unacceptable from a company . Please stay away from this company if you are looking for peaceful holidays.
Reviewer is in unhappy mood. This person is quite happy with viator is totally unreliable and stated that there is a room for improvement of lack of ethics and biased reviews. Please immediately contact the author of this review to discuss bad quality of viator loch ness glencoe and the highlands day trip from glasgow tour booking and associated monetary loss in the amount of $700. Viator needs to offer any options to resolve the issue according to poster's claims.
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