Horrible customer experience. We booked a day trip from Glasgow 2 month prior to our journey to Scotland.
We got a couple of line email from Viator that they are sorry to inform that my trip is canceled and thy will refund my money! What the *** ? This is after we made our plans booked our hotel did everything. Viator sucks big time.
Please stay away as they can't ensure the reservation for which you have been charged in advance, received confirmation can be cancelled any time. totally unreliable.
This is completely unacceptable from a company . Please stay away from this company if you are looking for peaceful holidays.
Product or Service Mentioned: Viator Loch Ness Glencoe And The Highlands Day Trip From Glasgow Tour Booking.
Reason of review: Bad quality.
Monetary Loss: $700.
Preferred solution: Let the company propose a solution.
I liked: Viator is totally unreliable.
I didn't like: Lack of ethics, Biased reviews.