I purchased tickets on-line through VIATOR for the DC Duck Tour for Saturday, October 3, 2015. I received a telephone call from DC Duck Tour the morning of October 3, 2015 advising me that due to inclement weather, DC Duck Tours cancelled all of their October 3, 2015 tours.
I asked the DC Duck Tours representative, Monique, to credit my original source of payment and advised me that since VIATOR handled the purchase that I would need to contact them directly which I did. I received an e-mail that VIATOR would have to research and promised to get back to me within 20 working days.
It's been long past the 20 working days and still no word from VIATOR. Horrible customer service
Reason of review: Poor customer service.
Monetary Loss: $96.
Preferred solution: Full refund.
I didn't like: Customer service, Lack of service.