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I've used Viator for years, but recently their services have gone into the TOILET. I booked airport transfers in Paris, Barcelona, and Vienna through them.

Paris - we couldn't find the driver and spent 40 minutes looking for him.

Barcelona - the driver showed up with the wrong name on the sign, which delayed our departure for an hour.

Vienna - the driver was waiting at the gate as promised. However, on the ride from the airport to our hotel, the driver actually fell asleep at a stoplight. It scared the living *** out of my wife and I because we thought he had suffered a heart attack or was a narcoleptic!!!

I will not use Viator services EVER AGAIN. It's just easier to get a d@mn cab!

Reason of review: Bad quality.

Monetary Loss: $600.

Company wrote 0 public responses to the review from Sep 30, 2015.
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Las Vegas, Nevada, United States #1062944


Thank you for your feedback. We're sorry to hear that your experience with our services was not a pleasant one at this time.

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Thank you again for your feedback, and we do hope you otherwise had an excellent Holiday.

All the Best,


Viator Customer Support

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