I've used Viator for years, but recently their services have gone into the TOILET. I booked airport transfers in Paris, Barcelona, and Vienna through them.
Paris - we couldn't find the driver and spent 40 minutes looking for him.
Barcelona - the driver showed up with the wrong name on the sign, which delayed our departure for an hour.
Vienna - the driver was waiting at the gate as promised. However, on the ride from the airport to our hotel, the driver actually fell asleep at a stoplight. It scared the living *** out of my wife and I because we thought he had suffered a heart attack or was a narcoleptic!!!
I will not use Viator services EVER AGAIN. It's just easier to get a d@mn cab!
This person wrote the review because of bad quality at Viator. Reviewer claimed that he or she lost $600 and wants Viator to read this review and look into the issue (if any).
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