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I've used Viator for years, but recently their services have gone into the TOILET. I booked airport transfers in Paris, Barcelona, and Vienna through them.

Paris - we couldn't find the driver and spent 40 minutes looking for him.

Barcelona - the driver showed up with the wrong name on the sign, which delayed our departure for an hour.

Vienna - the driver was waiting at the gate as promised. However, on the ride from the airport to our hotel, the driver actually fell asleep at a stoplight. It scared the living *** out of my wife and I because we thought he had suffered a heart attack or was a narcoleptic!!!

I will not use Viator services EVER AGAIN. It's just easier to get a d@mn cab!

This person wrote the review because of bad quality at Viator. Reviewer claimed that he or she lost $600 and wants Viator to read this review and look into the issue (if any).

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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Las Vegas, Nevada, United States #1062944


Thank you for your feedback. We're sorry to hear that your experience with our services was not a pleasant one at this time.

If you have not already, please write directly to Include your booking numbers, and any information you may be able to offer us so that we can follow up concerning your experience.

Thank you again for your feedback, and we do hope you otherwise had an excellent Holiday.

All the Best,


Viator Customer Support

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