Update by user Aug 22, 2016
Have received a partial refund from Viator as they say it is out of their hands ,best i can hope for Thank You Viator common sense prevails
Original review posted by user Aug 19, 2016
Booked a tour of Oahu, Hawaii with snorkling and whale watching ,paid $325.00 for the tour and went to assigned pick up point at assigned time nobody picked us up we waited nearly 2 hours before giving up contacted Viator for a refund and were told we were classed as a no show by tour company so no refund offered even though we were there more or less called liars by tour company also had airport pick up booked with them and they never showed up either $82.00 value got refund on that one. Use this company at your own peril poor back up service kept telling us its was our fault but we were there they didnt pick us up will never ever use this company again people be warned.we have travelled all over the world and booked many tours but have never been treated like this NEVER AGAIN VIATOR
Product or Service Mentioned: Viator Tour.
Reason of review: called a no show when we were there.
Monetary Loss: $325.
Preferred solution: Full refund.