I am a viator supplier that would like to stay annonymous given the power of Tripadvisor (parent company). Viator provides great customer service when joining, however after joining we found that our sales actually decreased rather than increased due to a reduction in traffic from Tripadvisor to our website.
When we tried to delist our tours Viator effectively refused to do so. Initial emails tried to persuade us not to, followed by telephone calls from junior staff who do said that did not have the authority to delist tours. This was followed by Viator simply ingoring our emails.
It appears it is impossible to delist your tours with Viator. Join at your own peril.
This reviewer shared experience about return, exchange or cancellation policy and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Viator. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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