I will not go into specific details, but when a very sudden illness made a tour purchase impossible we were forced to cancel last minute. I supplied customer service with a detailed accounting of the events.
The company adheres to a 24 hour cancellation window and evidently will not make exceptions for full or partial refund. Customer service is not helpful, and did not make any exceptions for a valid explanation.
I will not be giving my business to these companies in the future and will certainly encourage my family, friends and fellow travelers to avoid doing business with them. It would be wise to avoid doing any travel business with either Viator or TripAdvisor in the future.
Product or Service Mentioned: Viator Tour Booking.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $276.
Preferred solution: Full refund.
I didn't like: Customer service and thier response.