During the checkout process, there is NO clear statement “all sales are final.” Phone pre-recorded message and the Terms and Conditions state that the changes can be made up to 3 days before the event. Two hours after the booking, realizing I made a mistake in month (reserved tour for August 31 instead of July 31) and 1.5 month before the actual event, I was denied the cancellation.
All sales are final statement appeared only on the bottom of the final voucher when the request was submitted.
All tours are sold out. And some people who want to take a tour may not be able to do so, because other people cannot cancel it.
Product or Service Mentioned: Viator Alcatraz Tours Tour Booking.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $249.
Preferred solution: Full refund.