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Contact Viator Customer Service

How to Reach a Person at Viator

Verified Contact Information

Toll-Free Number:

  • 1-866-648-5873
    US/Canada
Call Now
Send Message

Customer Service:

  • 1-702-648-5873
    International
  • 1-833-764-2182
    Supplier Support (US/Canada)
  • 1-888-651-9785
  • +6 128 069 5885
    Australia
  • +6 129 163 3988
    Supplier Support (Australia)
  • +3 531 231 2420
    Supplier Support (Ireland)
  • +44 207 292 3150
    Supplier Support (UK)
  • +44 203 318 0421
    UK

Legal:

  • 1-617-670-6544
    Copyright Infringement Inquiries

Sales/ Reservations:

  • 1-833-764-2167
  • +6 129 165 4336
    Australia
  • +44 207 292 3158
    Europe

Customer Service:

customer.care@viator.com
mobileappsupport@viator.com
App Support
cseu@viator.com

Business Customer Service:

dpsupport@viator.com
Partner Support

Legal:

privacy@viator.com
Privacy Inquiries

Media:

affiliateapi@tripadvisor.com
Affiliates
pr@viator.com
Press Inquiries
pinterest@viator.com
ta-copyright@tripadvisor.com
Copyright Infringement Inquiries
unsubscribe@viator.com
Opt-out of Marketing Emails
apitechsupport@viator.com
API Tech Support

Viator Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Viator Phone Number
1 (866) 648-5873
Average Hold Time
00:01:51
Average Calls duration
7 minutes
Most Popular Viator Email Address
cseu@viator.com
Viator Live Agent Availability
29% of callers successfully reach a real person
Issue Resolution Rate
Low (18% reported full resolution)
View full overview

How to Contact Viator?

Contacts

The Viator phone number you can contact for support and information is 1-888-651-9785. You can reach Viator customer care at this number for assistance with booking or cancellation. The Viator customer service representatives will answer your questions regarding fees and discounts. The Viator help line is available 24/7, so you can call them anytime, day and night.

If you’re calling from Europe, the Viator contact number for general inquiries is 44-207-292-3158. The customers from Australia can dial 6-129-165-4336 to reach the customer support team representatives. These contacts are also operational 24/7.

You can use the following Viator customer service email to contact company agents: CSEU@Viator.com. It can also be used as the Viator complaints email address. You can email your concerns, and the support team will find a way to resolve your problem.

If you wish to reach the media team on press inquiries, send your request and offers to this Viator email address: pr@viator.com.

You can also email Viator through their website. There are different online forms for various inquiries on their Contact Us page. Pick the one according to your matter and fill it out with your contact information and details of your issue.

The company does not provide the Viator customer service online chat feature. However, you can chat with their customer care representatives through their official social media pages.

Though Viator chat support is currently unavailable, you can use online forms to get in touch with the customer support team for help or information.

The Viator contact emails make an acceptable alternative to online chat if your issue is not urgent.

If you need to talk to a member of the Help Center immediately, the customer service operators are ready to answer your calls 24/7.

There are two ways how to contact the Viator agent via the official company site. First, click on the account icon in the upper right corner, select “Help”, follow “Reserve Now & Pay Later”, and click on the “Contact us now” hyperlink. Choose “Call us” or “Live chat” depending on which way of communication you prefer more.

Working Hours & Locations

The Viator head office address is Viator, Inc. 400 1st Ave. Needham, Massachusetts 02494 United States. If you are in the United Kingdom, go to 7 Soho Square, London, W1D 3QB, United Kingdom. Find out how to reach the headquarters by applying to the Viator at the following phone number: +1-888-651-9785.

Account, Refund & Others

To log in to viator.com, click on the account icon, follow “Log in / Sign up”, enter your email, and click on the “Continue” button. You can also click on the “Google”, “Facebook”, or “Apple” button on the same page and continue your logging actions there.

Viator company is an online platform that offers a wide range of tours, activities, and travel experiences around the world. It is owned by Tripadvisor since 2014.

The Viator app is a marketplace that offers over 300, 000 tours and activities. It provides an opportunity to book and manage your trip on the go, plan your travel experience, and pay flexibly.

Usually, after you have booked a trip, you receive an email with a link to your tickets. You can also go to your “Bookings” and choose “Get Tickets” next to the appropriate booking. Note: print your tickets before your trip, as not all places have access to the Internet.

PissedConsumer Club

Contact Information

Viator Website:

Viator Help Center:

Corporate Office Address:

Viator, Inc.
400 1st Ave.
San Francisco, California 02494
United States

Other Info (opening hours):

Other Location:

Viator Limited

7 Soho Square

London, W1D 3QB

United Kingdom

More contact details

How Customers Rate Viator Support?

4.5 / 5
Good

Based on 15.8K calls to Viator customer support through PissedConsumer.com and 76 survey responses.

Total Calls
15.8K
Avg Call Duration
07:05
Issues Resolved
18%

Why Customers Call Viator?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 31%
  • Request for Information 19%
  • Activation/ Cancellation 13%
  • Refund 8%
  • Product/ Service 7%
  • Return/ Replace 6%
  • Shipping and Delivery 6%
  • Payments and Charges 5%
  • Account 3%
  • Staff <1%
  • Website/ Application <1%
  • Cards <1%
  • Booking and Reservation Issues <1%
  • Claims & Legal Issues <1%
  • Employment <1%
  • Streaming Services <1%
  • Phone & Devices <1%

Customer Inquiries & Issues

31%
  • "Reservation info"
  • "Previous excursion"
  • "Yours in Matera itsly"

Request for Information

19%
  • "Tour question"
  • "New Zealand tour question"
  • "Need time for our appointment"

Activation/ Cancellation

13%
  • "I canceled all reservations. Your tour is awful"
  • "cancelled booking but don't see credit card refund"
  • "Yeah, cancel booking tour tomorrow for Tallimn must see in one day from cruise booking number 142-025-**** the same as a QR code email Teresa 51289@***.net please send me a response that booking has been canceled. Situation came Need to cancel to"

Refund

8%
  • "Refunded funds"
  • "Refund"
  • "Refund or credit please"

Product/ Service

7%
  • "A reservation was mabe by error"
  • "Complaint"
  • "I walk slowly with a cane and want to know if I can participate in day tours in Iceland"

Return/ Replace

6%
  • "Your changes to a walking tour today make me unable to participate."
  • "Need to change excursion"
  • "Change tour"

Shipping and Delivery

6%
  • "Waiting for pickup"
  • "Pickup location for tour"
  • "No show up for pick up and no answer from operator"

Payments and Charges

5%
  • "I haven't received a ticket for an outing in Paris. It has been paid for but I haven't received any ticket for it. The outing is called Paris in a day."
  • "You charge in two cards for the same tour"
  • "You charge me in 2 cards for the same tour"

Account

3%
  • "Hi Viator team, I just made a booking (Reference: BR-145015****) but misspelled my email during checkout, so I am locked out of my booking. Can your support team please update my account to my correct email address: lesego.v@***.co.za?"
  • "Verify reservation"
  • "Lost phone can't log in"

Staff

<1%
  • "customer service issue"
  • "Customer service"
  • "No service was given and refund was promised"

Website/ Application

<1%
  • "I cannot access my tickets for an upcoming excursion"
  • "I cannot access my page to cancel an excursion"
  • "Cannot get into your site to get my tickets"

Cards

<1%
  • "Card charge"
  • "Card declined???"
  • "Card good but declined"

Booking and Reservation Issues

<1%
  • "Booking"
  • "Ticket"
  • "Réservation"

Claims & Legal Issues

<1%
  • "Claim"
  • "injury"
  • "Car Accident"

Employment

<1%
  • "Interested in becoming a vendor"
  • "Trouble w 1099"

Streaming Services

<1%
  • "Trip from *** to plitvice Laks to be picked from *** on the way of bus. My wife dit it 2 years ago from ***."
  • "Geen ontvangen resevering"

Phone & Devices

<1%
  • "Lost phone"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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