Viator Contact Information

Toll-Free Number:

  • (866) 648-5873 USA & Canada

Customer Service:

  • (702) 648-5873 International
  • (888) 651-9785 Social Team
  • (866) 648-5873 USA & Canada
  • +6 128 069 5885 Australia

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Currently you can call only US numbers.

Contact Page:

Headquarters Address:

Viator, Inc.
360 3rd Street Suite 400
San Francisco, California 94107
United States

Other Info:

Unsubscribe from e-mail communications:
unsubscribe@viator.com

Representative within the European Union:
Viator Limited
7 Soho Square
London
W1D 3QB
United Kingdom

Social Networks:

Summary of Viator Customer Service Calls

3626 TOTAL CALLS
92% SUCCESSFUL CONNECTIONS
07:08 AVG CALL DURATION
28% ISSUES RESOLVED

Customers Contact Viator to Ask about:

Request for Information:

  • “Why have I not received myConfirmation email for a ticket I bought to Churchill’s War Rooms”
  • “Name change”
  • “Questions about a tour”

Activation/ Cancellation:

  • “Did not use my reservation because my flight was cancelled.”
  • “Cancellation by your company”
  • “I want to cancel my tour of Seville”

Refund:

  • “Refund for my cancelled activity”
  • “Travel refund”
  • “Refund of 3 day pass as it was not as specified”

Return/ Replace:

  • “Return”
  • “I need to change a tour date”
  • “Corrosion we booked through Viator in Grand Cayman turned out that we could not go on it because it would return it to the ship after it it already left pork”

Product/ Service:

  • “Book a tour”
  • “Air quality”
  • “Mistake with voucher”

Payments and Charges:

  • “Can't apply promo code VIA18”
  • “Transaction”
  • “Received email saying payment fraudulent”

Shipping and Delivery:

  • “Did not receive a confirmation”
  • “My e tickets not yet received”
  • “Not received my order till now”

Account:

  • “I cant reset my password”
  • “To ask about set up account”
  • “Unable to reset password”

Staff:

  • “No one is picking up at the hotel”
  • “Guide not here”
  • “No service for pick up”

Website/ Application:

  • “Ticket not downloading”
  • “Missing booking”
  • “Can’t see my booking”

Cards:

  • “Gift card questions”

Other:

  • “Booking change”
  • “Pickup location”
  • “Transfer”

Viator Rating Stats

2.0 out of 5 stars
based on 338 reviews
See all 586 reviews reviews

Rating stats

  1. 194 reviews
  2. 70 reviews
  3. 40 reviews
  4. 18 reviews
  5. 16 reviews

Rating trend

About Viator

Top 5 Likes about Viator

Easy to book, Ease of purchase, Ease of booking, Good tours, Ease of booking and detail

Top 5 Dislikes about Viator

Customer service, Unresponsive, Customer care, Lack of service, Slow customer service

Summary

Viator is an international service for researching and booking tours and hotels throughout the world. "Viator" means traveler in Latin and it was in 1997. Over 3 millions of people (3 million people) have travelled with Viator. The company offers more than 1,500 destinations to visit. There are traditional sightseeing tours and individual multi-day excursions. Family-friendly activities and cultural tours are presented by Viator. The company offers exclusive VIP tours for small groups and individuals. For customers who prefer outdoor activities there are such services as kayaking, safari, rafting and more. Also Viator provides clients with food and wine tours which include wine and beer tasting, dinner cruises and cooking classes.

Viator reviews and complaints

Viator is ranked 57 out of 614 in Travel Agencies category

Area Served

Europe, USA, Worldwide

Payment Methods

VISAMasterCardDiscoverPayPalAmerican Express

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Viator Stats

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Number of Calls

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