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Summary of Viator Customer Service Calls

2639 TOTAL CALLS
91% SUCCESSFUL CONNECTIONS
06:54 AVG CALL DURATION
6% ISSUES RESOLVED

Customers Contact Viator to Ask about:

Cancellation:

  • “Cancellation/family emergency”
  • “Ticket cancellation”
  • “Booking cancellation”

Refund:

  • “Refund money and incorrect information”
  • “Wrong canselation refund”
  • “Refund required”

Payments and Charges:

  • “Did not receive promo code”
  • “Un authorize charge”
  • “I can’t do the payment”

Account:

  • “Cannot log into account”
  • “I want details from my account”
  • “To ask about set up account”

Shipping and Delivery:

  • “Tickets not delivered”
  • “Wrong order”

Staff:

  • “Service extremadamente extra money”
  • “Customer service issue”
  • “Service provider unresponsive”

Website/ Application:

  • “Website will not allow cancellation”
  • “I CAN NOT FIND THE ANSWERS I WANT IN THE WEBSITE”

Cards:

  • “Gift card questions”

Other:

  • “Purchased wrong activity”
  • “Change of booking”
  • “Hotel pickup”

About Viator

Top 5 Likes about Viator

Easy to book, Ease of purchase, Ease of booking, Viator is totally unreliable, Tours

Top 5 Dislikes about Viator

Customer service, Unresponsive, Customer care, Slow customer service, Lack of service

Summary

Viator is an international service for researching and booking tours and hotels throughout the world. "Viator" means traveler in Latin and it was in 1997. Over 3 millions of people (3 million people) have travelled with Viator. The company offers more than 1,500 destinations to visit. There are traditional sightseeing tours and individual multi-day excursions. Family-friendly activities and cultural tours are presented by Viator. The company offers exclusive VIP tours for small groups and individuals. For customers who prefer outdoor activities there are such services as kayaking, safari, rafting and more. Also Viator provides clients with food and wine tours which include wine and beer tasting, dinner cruises and cooking classes.

Viator reviews and complaints

Viator is ranked 59 out of 550 in Travel Agencies category

Area Served

Europe, USA

Payment Methods

VISAMasterCardDiscover

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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Companies are selected automatically by the algorithm.

A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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