Skip to content
Write review For Business
  • Login

Contact Viator Customer Service

Viator Phone Numbers and Emails

Toll-Free Number:

  • (866) 648-5873
    US/Canada
Call customer service
Send Message

Customer Service:

  • (702) 648-5873
    International
  • (833) 764-2182
    Supplier Support (US/Canada)
  • (888) 651-9785
  • +6 128 069 5885
    Australia
  • +6 129 163 3988
    Supplier Support (Australia)
  • +3 531 231 2420
    Supplier Support (Ireland)
  • +44 207 292 3150
    Supplier Support (UK)
  • +44 203 318 0421
    UK

Legal:

  • (617) 670-6544
    Copyright Infringement Inquiries

Sales/ Reservations:

  • (833) 764-2167
  • +6 129 165 4336
    Australia
  • +44 207 292 3158
    Europe

Viator Emails:

Business Customer Service
Partner Support
Customer Service
App Support
Legal
Privacy Inquiries
Media
Affiliates, Press Inquiries
ta-copyright@tripadvisor.com
Copyright Infringement Inquiries
unsubscribe@viator.com
Opt-out of Marketing Emails
apitechsupport@viator.com
API Tech Support
Is this your business?

Viator Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Viator Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    89% phone 11% email
  • The best phone number to call Viator is 8666485873. 69% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 84% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 7 minutes.

  • Be prepared for the call as Viator may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.

View full overview ›

How to Contact Viator?

Most Popular Number:

(866) 648-5873
US/Canada
Total calls: 9 997 Issues resolved: 439 Last call: Dec 6, 2025

The Viator phone number you can contact for support and information is 1-888-651-9785. You can reach Viator customer care at this number for assistance with booking or cancellation. The Viator customer service representatives will answer your questions regarding fees and discounts. The Viator help line is available 24/7, so you can call them anytime, day and night.

If you’re calling from Europe, the Viator contact number for general inquiries is 44-207-292-3158. The customers from Australia can dial 6-129-165-4336 to reach the customer support team representatives. These contacts are also operational 24/7.

You can use the following Viator customer service email to contact company agents: CSEU@Viator.com. It can also be used as the Viator complaints email address. You can email your concerns, and the support team will find a way to resolve your problem.

If you wish to reach the media team on press inquiries, send your request and offers to this Viator email address: pr@viator.com.

You can also email Viator through their website. There are different online forms for various inquiries on their Contact Us page. Pick the one according to your matter and fill it out with your contact information and details of your issue.

The company does not provide the Viator customer service online chat feature. However, you can chat with their customer care representatives through their official social media pages.

Though Viator chat support is currently unavailable, you can use online forms to get in touch with the customer support team for help or information.

The Viator contact emails make an acceptable alternative to online chat if your issue is not urgent.

If you need to talk to a member of the Help Center immediately, the customer service operators are ready to answer your calls 24/7.

The Viator head office address is Viator, Inc. 400 1st Ave. Needham, Massachusetts 02494 United States. If you are in the United Kingdom, go to 7 Soho Square, London, W1D 3QB, United Kingdom. Find out how to reach the headquarters by applying to the Viator at the following phone number: +1-888-651-9785.

There are two ways how to contact the Viator agent via the official company site. First, click on the account icon in the upper right corner, select “Help”, follow “Reserve Now & Pay Later”, and click on the “Contact us now” hyperlink. Choose “Call us” or “Live chat” depending on which way of communication you prefer more.

To log in to viator.com, click on the account icon, follow “Log in / Sign up”, enter your email, and click on the “Continue” button. You can also click on the “Google”, “Facebook”, or “Apple” button on the same page and continue your logging actions there.

Viator company is an online platform that offers a wide range of tours, activities, and travel experiences around the world. It is owned by Tripadvisor since 2014.

The Viator app is a marketplace that offers over 300, 000 tours and activities. It provides an opportunity to book and manage your trip on the go, plan your travel experience, and pay flexibly.

Usually, after you have booked a trip, you receive an email with a link to your tickets from no-reply@viator.com. You can also go to your “Bookings” and choose “Get Tickets” next to the appropriate booking. Note: print your tickets before your trip, as not all places have access to the Internet.

PissedConsumer Club

Contact Information

Viator Website:

Viator Help Center:

Corporate Office Address:

Viator, Inc.
400 1st Ave.
San Francisco, California 02494
United States

Other Info (opening hours):

Other Location:

Viator Limited

7 Soho Square

London, W1D 3QB

United Kingdom

More contact details

Viator Customer Service Reviews

1.7 / 5
Poor
Haidar Sfi
Return trip was canceled by the company

I had no issue with arrival. I bought a two ways ticket for arrival and departure. My departure was canceled without any explanation

Malcolm Pxq
Viator always comes thru
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

It all was resolved. Two different concerns and both were addressed. It will take a fee days for refund to come through but all good.

Bexlee Csd
No refund
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

No refund ,, the tour was cancelled,, I did not receive my refund,, *** service ,, I do believe they do not want refund your money,, we will never use this company again

John S Als
Viator failed to respond but Pissed Customer's intervention sorted it asap
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Viator found my booking and processed the cancellation despite me not being able to contact them through their website

How Good is Viator's Customer Service?

Sonia M Wov
Sonia M Wov
Feels Satisfied | Jul 03, 2025

Not pleased, and not because I didn't get what I wanted, but because their dogmatic approach to the situation. They should appreciate all situations are unsure to the customer and some commonsense should be applied, instead rehashing verbatim What's on the website

Read full quote
Kelley F Jwx
Kelley F Jwx
Feels Disappointed | Jun 01, 2025

She was very very rude the moment I started talking kept saying your wrong, once she said there is no way your lying we had to of done that, I own my own business and I would NEVER talk to anyone this way my business means to much to me

Read full quote
Bill K Bob
Bill K Bob
Feels Neutral | May 26, 2025

They resolved my issue

Read full quote
Kaine Sjh
Kaine Sjh
Feels Disappointed | Apr 07, 2025

Sucks.

Read full quote
Shantay Icv
Shantay Icv
Feels Disappointed | Dec 18, 2024

Absolutely useless to try make contact to sort rebooking issues

Read full quote
Nadine R Sfa
Nadine R Sfa
Feels Disappointed | Nov 20, 2024

Although initial rudeness to our fellow travelers Rick & Mary at the Fattoria, we received a verbal apology on return to Rome. Explanation: tour guide did not notice mobility issue - you'd have to be blind, a woman limping using two walking sticks!

Read full quote

Summary of Viator Customer Service Calls

14.5K TOTAL
CALLS
07:13 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Viator?

Request for Information Question:

  • “Can’t open email with tickets or meet up information”
  • “Checking refund status”
  • “Question about booking”

Activation/ Cancellation Question:

  • “Cancel a reservation”
  • “To cancel reservation”
  • “Cancel reservation”

Refund Question:

  • “Refund”
  • “Reserved for a booking from Viator for a company that is closed… Paseo Alcalde Marques del Contadero Seville FUN RIDE SEVILLE is CLISED!!! Need refund”
  • “Refund for no show at Amsterdam airport”

Product/ Service Question:

  • “Trying to buy an international gift card”
  • “Fake booking”
  • “Booking issues”

Return/ Replace Question:

  • “Change return date on rnd trip train ticket hanoi sapa”
  • “Change return date on roundtrip train to Sapa VN”
  • “Change Time of tour”

Payments and Charges Question:

  • “Charges not authorized”
  • “Overcharging”
  • “Unknown charge”

Shipping and Delivery Question:

  • “See if there a better package I can up grade my coco bongo trip too”
  • “Tour not delivered”
  • “Did not receive voucher in app”

Account Question:

  • “Account blocked”
  • “Rewards not correct”
  • “Can't find my reservation in my account”

Staff Question:

  • “Service provider unresponsive”
  • “Service provider fault”
  • “Transfer service”

Website/ Application Question:

  • “Cannot download tickets”
  • “Can’t Download my tickets”
  • “Can't download ticket”

Cards Question:

  • “Want to get gift cards”
  • “Need to change credit card info”
  • “Can't change credit card on file”

Employment Question:

  • “Interested in becoming a vendor”
  • “Trouble w 1099”

Other Question:

  • “Cant find reservation”
  • “Pourquoi le guide réservé pour aujourd' *** a 10h n' est pas venu?”
  • “Redeeming tickets”

Compare Viator Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

TourRadar
Has Verified Representatives
stars-rating-fill
3.3 out of 5
Write a review
Do you have something to say about Viator? What happened? What can we help you with?
Submit review Don't show this popup