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Summary of Viator Customer Service Calls

3255 TOTAL CALLS
92% SUCCESSFUL CONNECTIONS
07:03 AVG CALL DURATION
6% ISSUES RESOLVED

Customers Contact Viator to Ask about:

Activation/ Cancellation:

  • “Tour has been cancelled”
  • “Cancel tour”
  • “Recipet & cancellation problems”

Request for Information:

  • “Question about a tour”
  • “Email confirmation”
  • “Checking refund status”

Refund:

  • “Refund Status rejected”
  • “Partial refund of $92.00 not received yet since 7/3/2018.”
  • “Need Refund”

Return/ Replace:

  • “Change a date for my booking”
  • “Corrosion we booked through Viator in Grand Cayman turned out that we could not go on it because it would return it to the ship after it it already left pork”
  • “I need to change a date on a groupon purchase”

Product/ Service:

  • “Book tickets”
  • “Phone is broke n can’t access email account that is combined with booking”
  • “Want to book a tour to the Canadian Rockies on”

Payments and Charges:

  • “Received email saying payment fraudulent”
  • “Transaction cancellation”
  • “Dispute charge”

Shipping and Delivery:

  • “I didn't receive coupon at this email address”
  • “Did not receive my promo code via email”
  • “Meals issues not delivered”

Account:

  • “I cant reset my password”
  • “To ask about set up account”
  • “Unable to reset password”

Staff:

  • “No service for pick up”
  • “Service extremadamente extra money”
  • “Service provider unresponsive”

Website/ Application:

  • “Website will not allow cancellation”
  • “I CAN NOT FIND THE ANSWERS I WANT IN THE WEBSITE”

Cards:

  • “Gift card questions”

Other:

  • “Unfinised paperwork”
  • “Finalise”
  • “No show of tour director Angela 1430 Bruges”

About Viator

Top 5 Likes about Viator

Easy to book, Ease of purchase, Ease of booking, Ease of booking and detail, Viator is totally unreliable

Top 5 Dislikes about Viator

Customer service, Unresponsive, Customer care, Slow customer service, Lack of service

Summary

Viator is an international service for researching and booking tours and hotels throughout the world. "Viator" means traveler in Latin and it was in 1997. Over 3 millions of people (3 million people) have travelled with Viator. The company offers more than 1,500 destinations to visit. There are traditional sightseeing tours and individual multi-day excursions. Family-friendly activities and cultural tours are presented by Viator. The company offers exclusive VIP tours for small groups and individuals. For customers who prefer outdoor activities there are such services as kayaking, safari, rafting and more. Also Viator provides clients with food and wine tours which include wine and beer tasting, dinner cruises and cooking classes.

Viator reviews and complaints

Viator is ranked 58 out of 558 in Travel Agencies category

Area Served

Europe, USA

Payment Methods

VISAMasterCardDiscover

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Viator Stats

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Number of Comments

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Number of Calls

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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