Viator Contact Information

Customer Service:

  • (702) 648-5873 International
  • (888) 651-9785 Social Team
  • (866) 648-5873 USA & Canada
  • +6 128 069 5885 Australia

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Currently you can call only US numbers.

Contact Page:

Headquarters Address:

Viator, Inc.
360 3rd Street Suite 400
San Francisco, California 94107
United States

Other Info:

Customer service email: support@viator.com

Social Networks:

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Summary of Viator Customer Service Calls

3541 TOTAL CALLS
92% SUCCESSFUL CONNECTIONS
07:04 AVG CALL DURATION
27% ISSUES RESOLVED

Customers Contact Viator to Ask about:

Activation/ Cancellation:

  • “I want to cancel my tour of Seville”
  • “About my booking late cancellation and also another booking no email confirmation”
  • “You cancelled the wrong tour and now we can’t go on the tour”

Request for Information:

  • “General questions”
  • “Questions about a tour, websites issues”
  • “Question about a tour”

Refund:

  • “Travel refund”
  • “Refund of 3 day pass as it was not as specified”
  • “Refunds”

Return/ Replace:

  • “I need to change a tour date”
  • “Change a date for my booking”
  • “Corrosion we booked through Viator in Grand Cayman turned out that we could not go on it because it would return it to the ship after it it already left pork”

Product/ Service:

  • “Because I tried to buy a excursion And I received 4ch charges and no number of confirmatoom”
  • “Phone is broke n can’t access email account that is combined with booking”
  • “Want to book a tour to the Canadian Rockies on”

Payments and Charges:

  • “Transaction”
  • “Received email saying payment fraudulent”
  • “Transaction cancellation”

Shipping and Delivery:

  • “Did not receive a confirmation”
  • “I didn't receive coupon at this email address”
  • “Did not receive my promo code via email”

Account:

  • “I cant reset my password”
  • “To ask about set up account”
  • “Unable to reset password”

Staff:

  • “No service for pick up”
  • “Service extremadamente extra money”
  • “Service provider unresponsive”

Website/ Application:

  • “Website will not allow cancellation”
  • “I CAN NOT FIND THE ANSWERS I WANT IN THE WEBSITE”

Cards:

  • “Gift card questions”

Other:

  • “Left glasses in tour bus”
  • “Ticket not downloading”
  • “Need voucher”

Viator Rating Stats

2.0 out of 5 stars
based on 330 reviews
See all 565 reviews reviews

Rating stats

  1. 189 reviews
  2. 68 reviews
  3. 40 reviews
  4. 17 reviews
  5. 16 reviews

About Viator

Top 5 Likes about Viator

Easy to book, Ease of purchase, Ease of booking, Ease of booking and detail, Viator is totally unreliable

Top 5 Dislikes about Viator

Customer service, Unresponsive, Customer care, Slow customer service, Lack of service

Summary

Viator is an international service for researching and booking tours and hotels throughout the world. "Viator" means traveler in Latin and it was in 1997. Over 3 millions of people (3 million people) have travelled with Viator. The company offers more than 1,500 destinations to visit. There are traditional sightseeing tours and individual multi-day excursions. Family-friendly activities and cultural tours are presented by Viator. The company offers exclusive VIP tours for small groups and individuals. For customers who prefer outdoor activities there are such services as kayaking, safari, rafting and more. Also Viator provides clients with food and wine tours which include wine and beer tasting, dinner cruises and cooking classes.

Viator reviews and complaints

Viator is ranked 55 out of 588 in Travel Agencies category

Area Served

Europe, USA, Worldwide

Payment Methods

VISAMasterCardDiscoverPayPalAmerican Express

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