Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

I had a Great Barrier Reef Experience booked and unfortunately there was problems with the Seaplane and the tour company had to cancel it. I have tried phoning 3 times and each time, you get the usual "we are expecting high call volumes and your wait will be over 10mins" after 25 mins I give up.

I have emailed 3 times and got an acknowledgement that states "Refund requests may take longer to allow us time to investigate, and will be responded to within 5 business days".

10 days later still no contact.

Complete rubbish - DO NOT USE THEM!

Reason of review: Poor customer service.

Monetary Loss: $603.

Preferred solution: Full refund.

I liked: Easy to book.

I didn't like: Unresponsive, Customer care, Customer service.

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