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Customer service
Discounts and Special Offers
Price Affordability
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I tried to book a promotional tour a couple of months ago but there was a glitch in their system. When I contacted customer service, they told me that I can try back later and they will honor the promotional since it's obviously a technical issue on their end.

When I called customer service at a later date as suggested in the email, they said they can't honor the price since I have no proof of the promotion? Isn't that what the email was for? I should have taken a screenshot but it was my fault for believing people are honest.

I've been using viator for the last 5 years and have recommended them to many. Now, I'm not sure that their lack in integrity will keep my coming back.

Product or Service Mentioned: Viator Customer Care.

Reason of review: Poor customer service.

Preferred solution: Price reduction.

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ViatorSocialTeam
Las Vegas, Nevada, United States #1212337
Viator Verified Representative

Hello,

Thank you for your message. We do generally have records of what was told to you via e-mail.

As such, we would like to investigate this for you further.

Please e-mail SocialTeam@viator.com with any information you may be able to provide so we can find the e-mail that was sent to you, and see what resolution we may be able to offer.

All the Best,

Viator Social Team

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