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I have submitted issues related to a Geneva tour to Viator's Customer Service department with absolutely no response despite 4 messages over 3 weeks. Nothing.

A truly abominable way to treat customers.

The issues were related to pricing (Viator is apparently a third party and I could have booked directly for less), bus conditions (dirty, and I included photos) and itinerary change ("Cheese and Chocolate tour" was only cheese, plus a castle as a substitute for no chocolate, which you didn't find out until you boarded the bus).

I am shocked to discover that TripAdvisor purchased the company. I would expect more.

Product or Service Mentioned: Viator Tour.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Price reduction.

I liked: Easy to book.

I didn't like: Customer care, Unresponsive, Customer service.

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