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Update by user Oct 11, 2015

Refunded after 90 days and a lot of headache

Original review posted by user Sep 15, 2015

Went last month to Croatia, booked day trip for visiting blue cave for 2 persons (total of 180GBP). Turns out Viator printed the wrong departure time on its voucher, by the time we arrived at the meeting point boat had already departed.

I have a document from the Tourism Company Office signed confirming this fact. Tried to contact viator through email and phone, more than 5 times already, they said they were contacting Tourism Company to confirm the fact. It`s been 20 days already and no answer. Now they do not answer emails anymore, if call them they say they let you waiting on the line.

Terrible company do not book anything through them.

Booking ref BR-559244008

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Full refund.

I didn't like: Customer service disaster area, Unresponsive, Customer service.

Company wrote 0 private or public responses to the review from Sep 15, 2015.
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Anonymous
#1062926

Hello,

Thank you for your feedback and for including your booking number. We have looked up your reservation, and do apologize for the uncommonly long time it took for you to receive a reply.

This process is one that we are hoping to streamline in the future, and I will send over your reservation to our Customer Support Team to help with this process.

We are glad we were able to get a full refund back to you for the services, and apologize again for any inconvenience that may have resulted in the extraordinary delay for your response and resolution.

Thank you again for your message, and we hope you otherwise had an excellent trip.

All the Best, Loryanna Viator Customer Support

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