Viator doesn't run the tours themselves.
We got to the Barcelona office of the local tour operator. They told us that they forgot about the "confirmed" tour that my whole family was supposed to join.
There was really nothing we could do. Nothing! I was thinking that Viator was recommended by my AAA agent that it should be really good. And knowing that it is a big city as Barcelona that it was a no brainer. They must have local operators that are dependable. Wrong.
What a waste of time and effort. They wasted our day in Barcelona.
Btw, I am still chasing Viator with regards to my refund. Even though I have a copy of the email sent by the tour operator cc'd Viator that they screwed up and to please issue a refund to me.
Viator is denying that there was an email sent by the local operator in Barcelona.
Okay, here is the operator's name ExploreCatalunya.com.
If you want a copy of the email from explorecatalunya.com just email me. The local operator acknowledged the problem but totally ignored following up the refund. Another mistake.
Product or Service Mentioned: Viator Tour Booking.
Monetary Loss: $267.