Dubai, Dubai
1 comment
100% full Not resolved

While we were in India, I received an email that stated we were confirmed for our tour in Dubai.On the original form it had listed 3 different times, 3:40, 10 minutes prior to pick up, 30-60minutes prior to pick up.

Related: Viator - Tour was cancelled, still waiting for a refund almost 5 weeks later

We went with 10minutes prior to pick up and missed the tour. We called the local company by 3:50 to see if anything could be done, they in turn emailed Viator, and Viator flagged our account making any sort of refund impossible.

Viator said we were suppose to "reconfirm the appointment to determine a suitable pick up time" I pointed out that we had confirmed, it stated it on the email.They just said "I was denied a refund because I hadn't confirmed" Viator is shady!

Review about: Safari Tour.

Review #471560 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not specified / $255
Preferred solution Not specified

Had an Experience with Viator?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Viator Verified Representative

Hello kames81,

We're sorry to hear that your experience with us didn't live up to your expectations.Unfortunately, many of our tour operators do require reconfirmation as a part of the tour process.

The reconfirmation directions will always be listed under the 'Important' section of your voucher, along with contact information for the local tour operator.

Unfortunately, in situations where a tour was not reconfirmed, and was therefore missed, if the tour operator has deemed the traveler a 'no show', as happened in your case, Viator is still billed in full for the reservation. When that happens, we're unfortunately unable to offer a refund for the missed tour.

We apologize for any inconvenience, but we do hope this information helps.

If you have any further questions or concerns, please feel free to contact us.

All the Best,

Loryanna M.Viator Social Team

You May Also Like

National Travel Associates - MICHAEL KNEELAND  120 PEBBLE DRIVE in Nevada. National Travel Associates "The man runs a telemarketing scheme with predatory practises.His business gets private information on companies and his employees contact people at these companies offering them "help" for booking hotels on..." Read more Trafalgar Tours - European Whirl - January 2016 with the fabulous Patrick Sidney Trafalgar Tours "Well, the European Whirl really lived up to its name - you are always on the go - very early starts and late finishes and loads to see and do..." Read more Pilot Flying J - Store #130 in Richfield, Ohio Pilot Flying J "Chris offers outstanding customer service. I am an over-the-road trucker, and his services are swift, courteous, optimistic, and friendly. Whenever I needed towels, they were quickly provided. ..." Read more National Travel Associates L.L.C. Scam and Rude National Travel Associates "They are a telemarketing agency that will call you and sell booking services. The service is to supposedly help companies with trade show booking (which are planned 6 months to..." Read more Getblastednow - Dave Rupley "sold" me some Jeep stuff and never delivered Getblastednow "Dave, to his credit, is a very convincing *** man. He sold me a set of Rubicon tires and rims that he had advertised on Craigslist for $500.00. After a..." Read more DON'T WASTE YOUR MONEY ON ROCA LABS & DON KARL JURAVIN Roca Labs "Roca labs and it's owner continue to spew out craziness and are still selling BOGUS weight loss products that have been proven by the government and Juravin's own admission; not..." Read more Gallagher Bassett - Absolute disgrace Gallagher Bassett "It has been a complete total circus! I was paid pittance to what I'm owed. Took 4 years to get anything. Total ignorance and runaround. As far as I'm concerned..." Read more Splat Hair Color - My only wonder Splat Hair Color "I haven't had a issue with splat just curious as to why when I bleach my hair it turns purple lol. But for those having issues maybe this will help...." Read more