Couldn't remember password for my Travel Agent login. Site said a password change option was sent to my email address and that if it did not arrive I should "contact us." Only the contact link provided does not in fact provide a means to get in touch with anyone. The...Read more
Purchased 5 day trips for a family of 4 and when we received the vouchers we noticed that it send that transfers was not included. No where on the site did it ever mention that you would have to have additional transfer from the hotel to the 3 of the locations. We...Read more
Viator - Dianestameyinc@bellsouth.netck on an email confirmation
I am looking for a confirmation email for a rafting trip that I booked for Thursday, August 8th. This is a trip down the Snake River in the Tetons. Thanks for your help. Thank you. Diane Stamey.
After purchasing tour of Versailles in Paris I realized that I booked the wrong date. Called customer services and they said they can't do anything and that I would have to speak directly to the tour operator in France to make this change if at all possible. After...Read more
I didn't like
- Poor customer service
The lady operator was extremely helpful. She resolved all the issues. Very nice and courteous behavior.She did change all three tours for me with no issue raised. I am thankful for the amendment. She did an excellent job there. I booked three tours with Viator. All the...Read more
Hi, I am writing this to tell my experience for a tour which I had booked while I was in Canada. On July 21st, 2018, I booked the following 1 day tour to Quebec City from Montreal via Viator (Confirmation number: 1071406994) -...Read more
I have been VERY frustrated with Viator. They sent me an email from their supplier saying our tour was cancelled. When I called the supplier, they said I had to request a refund from Viator since I had paid them directly. Common sense would be that they would have...Read more
I didn't like
- Inability ro get refund even tours cancelled by viator
Viator - Refund money
Never got picked up for tour.
Viator - Horrible
The problem which I was facing was not resolved.
Viator - I logged in and printed out my voucher
I was able to print voucer thanks
Do you have something to say about Viator? What happened? What can we help you with?