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I will not go into specific details, but when a very sudden illness made a tour purchase impossible we were forced to cancel last minute. I supplied customer service with a detailed accounting of the events. The company adheres to a 24 hour cancellation window and...
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Anonymous
sal

As a tour operator, canceling right before the tour hurts us. We schedule our guides according to bookings and we still have to pay them, even if guests don't show. Some of ou...

I didn't like
  • Customer service and thier response
#1268606
First, it takes a long time to get a representative on the phone. Second, the representatives often don't know anything. I was trying to book a "Circle Tour of Oahu" and the representative thought it was a "Circle Tour of Ohio." Much time was spent trying to educate...
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1.0
I didn't like
  • Customer service
#1267943
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Viator - Did not receive promo code

Was told they could not provide the code
#1266928
we have booked a boat trip on 16th May 2018. we have been charged for the trip but have not received a voucher. reference for the Skylon tower that we booked on the same date BR-653639079. would you please rectify this problem we don't know, we were cut off before we...
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#1266700
Viator - Tour not corresponding with description
Viator - Tour not corresponding with description
Viator - Tour not corresponding with description
I booked a tour to see san juan de gaztelugatxe from Bilbao. I made a search using viator search tool and I picked up the only tour that said had san juan de gaztelugatxe as one of the stops. The pictures in viator page where of that site (a nice close up picture of...
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1.3
#1264702
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Viator - Cancellation

Service rep said she was unable to contact the tour operator...wait 24 hours and wait for them to confirm that the vendor cancelled the tour
#1263848
pls see subjected inquiry email for all details (my email "sajithapriyasad@gmail.com". I have call you guys 3 times all the times person who answered reply me that he will transfer call to other line but all three times call was disconnected. I am very disappointed at...
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I didn't like
  • Inquiry made 4 days before still not get the answer
#1263106
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Viator - Guide not here

The guide showed up 2 minutes before the tour starts and the number doesn't work.
#1259917
I made a reservation for a Catalina Cruise aboard Catalina Express using VIATOR. What did they do for me, they sent me a voucher and charged my credit card. The voucher said it was confirmed but that is very deceptive, I still need to contact the vendor to complete my...
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#1259836
Puchased a "Romantic Gondole ride for Two" for $175.38. Was promised a 30 minute romantic ride, with seranade, tour of Grande Canal and side canals, glass of Prosecee and interaction with the gondolier. What we got was 15 minute ride down a back canal, 5 minutes of...
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1.9
#1259230