This company is only concerned with getting your money. I was booked on a Sienna tour with my husband for over 300 dollars shortly after the tour started I was taken to the hospital with an acute diverticulitis attack.
I was in there for 9 hrs we were left stranded in Sienna and had to pay for a taxi to Florence. Viator refused to refund me any of my money for this trip and others we had prepaid for in Florence.
I would tell everyone NOT to use this company but to wait till you get to your destination and check with your hotel. THANKS for Nothing Viator!!
This person wrote the review because of poor customer service at Viator. Reviewer claimed that he or she lost $500 and wants Viator to read this review and look into the issue (if any).
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.