This company is only concerned with getting your money. I was booked on a Sienna tour with my husband for over 300 dollars shortly after the tour started I was taken to the hospital with an acute diverticulitis attack.
I was in there for 9 hrs we were left stranded in Sienna and had to pay for a taxi to Florence. Viator refused to refund me any of my money for this trip and others we had prepaid for in Florence.
I would tell everyone NOT to use this company but to wait till you get to your destination and check with your hotel. THANKS for Nothing Viator!!
Product or Service Mentioned: Viator Tour Booking.
Reason of review: Poor customer service.
Monetary Loss: $500.