Not resolved

When I was trying to get more information from Viator about sightseeing tours to the Eagles Nest, I could not find enough specific information on line. So, I contacted Viator by phone.

I specifically asked if there was trip that visited the Eagles Nest and the salt mines. I was informed per the Viator person I communicated with that the Berchtesgaden and Eagle's Nest Day Tour from Munich would visit the salt mines. The trip did not visit the salt mines. We spent about an hour or so visiting only Berchtesgaden shopping area.

I was not pleased that I was misinformed by one of the Viator employees.

Make sure you check out other tour companies before using Viator. Trying to file a complaint online with them seems difficult.

Product or Service Mentioned: Viator Berchtesgaden And Eagles Nest Day Tour Booking.

Reason of review: Poor customer service.

I didn't like: Missed infromation about the itinerary.

Company wrote 0 public responses to the review from Oct 19, 2017.
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