we ordered football tickets for 400 Eur and they couldnt send us voucher for 14 days, but money were taken on first day. after spending 25 minutes waiting on line I got in touch with girl who send us vouchers. I asked here what we should do with them, she said go to the match. on a day of match it appeared that we had to come and pick up the tickets at the office. when we called to the office they said that were waiting for us all day and do not understand why we didnt came. like they couldnt call us or send email? notify in advance?
in the end we bought tickets at the stadium twice cheaper.
when I ordered a excursion from tripster.ru for 50 Eur I got two notification in advance.
so I really wouldnt ever use viator.com
P.S. of course no refund
Reason of review: Poor customer service.
Monetary Loss: $460.
Preferred solution: they have to invest in customer service, cause no one is going to use their service till they will not improve it.
I didn't like: Unresponsive, Customer service disaster area, Customer service.