On 12/7/16 I booked through Viator Tours the " Nevis Plantation And Beach Experience from St. Kitts".
My wife and I were going to be on St. Kitts for one day 1/16/17 during our cruise. My credit card was charged and the tour was confirmed with the following email: Thank you for your booking. Your itinerary is confirmed.
Please see below for information about your confirmed tour or activities! Tour/Activity Details Itinerary Number: IT-1018612433 Nevis Plantation and Beach Experience from St Kitts Booking Reference: BR-XXXXXXXX Lead Traveler: XXXX-XXXXXX Number of Travelers: 2 (2 Adults) Travel Date: Monday January 16, 2017 Location: Basseterre, St Kitts Travel Option: 9 am Departure Voucher Information: Voucher Not Required USD $179.98 CONFIRMED On 12/30/16 I received this email with no explanation: Your Nevis Plantation and Beach Experience from St Kitts is not available on Mon 16 Jan 2017, and the voucher you received is no longer valid. You may call us regarding your booking on US +1 888-651-9785 or 702-651-9785. Please quote - Viator #BR-XXXXXXXX Alternatively, please reply to this email and advise if you are able to take this tour at the alternate time and we will request the amendment.
In the event we do not hear from you by 02-Jan-2017, the booking will remain as is and we recommend that you contact the supplier directly with your reschedule or cancel details. After many conversations with multiple people at Viator Tours on 1/1/17 I received this final email: Message from Blue Water Safaris Ltd Booking reference: BR-XXXXXXXX Please note that the Nisbett Plantation tour tor Nevis is no longer available on the 16th January, 2017 as a result we will have to cancel your booking, we have also requested a full refund of your payment. Still today I have not received any explanation for the cancellation or been offered any solutions to correct this issue.
I did not understand when I booked with Viator Tours that they were a "third party tour agency" and the tour was actually through Blue Water Safari Ltd. I would not book through either Viator Tours or Blue Safari's Ltd in the future.
Reason of review: Order processing issue.