Not resolved
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Value for money

There was an issue with a refund and per your advise the credit card did a back charge. Well now Viator won't accept any of my credit cards. I have fabulous credit and have charged thousands of dollars worth of tours with you.

It's a simple matter to resolve and I don't know why Viator can''t get it fixed.

I have booked a couple of times after speaking to a manager and expediting it.

Unfortunately most of the time no one will let me speak to a manager when I try to book or the manager says they are busy.

I have always loved this company until now. I travel all over the world and now I am forced to book through other companies. If there was someone to speak with this problem could be resolved.

Product or Service Mentioned: Viator Customer Care.

Reason of review: Problems with payment.

Preferred solution: Let the company propose a solution.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like