Not resolved

Whenever I try to log in - comes up " reset " and an e mail will be sent - never arrives ! So, I can't log in to my account and there is no one to speak to - most frustrating.

Have noticed that when I try to enter their web site - comes up Viator Inc. when in the past it was Viator.Com. Is this the problem ?

I now have several bookings made previously but can't log in to see or amend.

I have two separate e mail addresses both of upon which I have separate Viator accounts - both are now inaccessible. I have bookings on both but can't track down anyone to help. Did see a phone number and when I called all the man said - " Send a letter " !! Very poor customer help or caring.

I have had very good service in the past but this treatment is disgraceful.

Product or Service Mentioned: Viator Account.

Reason of review: Damaged or defective.

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I cant log in to my account either. I've reset my password 4 times to no avail!


Having the same issue.


I am glad I have not yet purchased anything from Viator. Because today the entire site is completely down. For now on I am only using Trip Advisor.


The same thing is happening to me today. I also have trips I want to review but can't because I can no longer sign in.

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