I booked a tour with Viator as it stated that they have a 24-48 hr. turn around to confirm the booking.
After 7 days and multiple e-mails with nothing but a canned response and a "DO NOT REPLY", our cruise was leaving port and we had no tour. We booked a tour with the cruise line, and we were very pleased. The poor and lacking customer service was one of many reasons I will never leave my vacation plans to these people in the future!
There is no way to ever reach an actual person at this company. After 7 days, I was still getting an e-mail response indicating that the confirmation could take up to 48 hours.
Review about: Viator Tour Booking.
Reason of review: Poor customer service.