We recently booked a tour with Viator in Paris and when we tried to contact Viator by email on multiple occasions, they did not answer despite sending pre-printed responses that say they will reply within 12-24 hours. Their lack of response caused us to miss using part of our tour and when we complained, they gave a limited explanation and still have not responded.
I tried calling them and was told to email them again (which I told them had not worked the last time). Stay away from them as they do not care about customer service and send no personal response when they do.
Reviewer is in unhappy mood. This person stated that there is a room for improvement of customer care and customer service. Please immediately contact the author of this review to discuss poor customer service of viator customer care and associated monetary loss in the amount of $300. Viator needs to offer any options to resolve the issue according to poster's claims.