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Customer service
Exchange, Refund and Cancellation Policy
1 comment

Company will scam you- provides inaccurate booking confirmation details and when those details cause you to miss your trip, they will use baseless claims to support their reasoning that you were the one wrong. Absolutely awful- do not use.

Product or Service Mentioned: Viator Tour Booking.

Reason of review: Poor customer service.

Company wrote 0 private or public responses to the review from Jul 09, 2017.
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Moscow, Moscow, Russian Federation #1354567

I agree with it. I have lost over 200 Euro for the trip because of a vague address of the meeting point, but then they just continue writing emails claiming that they did provide an accurate address and they write I "didn't read the description in the voucher".

They don't want to give a refund. Fraudsters!

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