I booked with them and paid, I received confirmation. The next day they sent me an email saying they have detected a fraudulent transaction and that they have cancelled my booking.
Its been 8 months they still have not refunded my money! The customer service is terrible overtime I call they tell me they do not refund fraudsters! Absolutely appalling!
Who is the fraudster here really? Absolutely avoid these fraudulent unscrupulous scammers! They will take your money and leave you hanging high and dry.
Product or Service Mentioned: Viator Tour Booking.
Reason of review: Poor customer service.
Monetary Loss: $300.
Preferred solution: Full refund.
I didn't like: Bad service, Communication issues, Customer service disaster area, Theft of my money.