Not resolved
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Value for money

A month after booking and paying for a zipline trip in Mazatlan, I received an email from the Viator rep, Elizabeth Vega, changing our pickup time from 12pm to 9am, and said "...we hope this does not cause any inconvenience". The reality is that it does indeed cause an inconvenience.

I booked the time that I did for a reason, and that reason has not changed. When I attempted to rectify the situation via email, there was no response over the course of 4 days from either Viator or Elizabeth Vega. What I would expect is a full refund or reinstating the original pickup time.

What I got was silence. Thanks for nothing

Product or Service Mentioned: Viator Tour Booking.

Reason of review: Poor customer service.

Monetary Loss: $149.

Preferred solution: Full refund.

I didn't like: Entire experience.

Company wrote 0 private or public responses to the review from Mar 13, 2017.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like