Sorry, but Viator is a scam and a bad joke. Last night I scheduled a tour for 12pm today, based on AVAILABILITY on Viator's website.
I paid for my tour and immediately received an email with my voucher. So I made sure my day was cleared so I could do this 4 1/2 tour to Oak Alley Plantation. This morning when I showed up for my tour (which was a surprise for my gf's birthday), I was told that the tour was sold out and they could not honor my voucher (but mysteriously they had already taken my $$). Apparently, Viator sells spaces on tours that, it turns out, they don't really know for sure exist.
After 3 phone calls and much finger pointing by Viator, I got screwed in the end. And Viator never even tried to contact me to let me know they were ripping me off. AND, my favorite part. I got absolutely nothing for my $$, but it will take 3-5 business days to get my refund.
I don't understand...if the tour was full, why did I even get charged in the first place??? Bottom line is: Viator (Liator) is garbage, and I'm going to try very hard to screw them over through any and all travel websites I can. I've never seen such amateur b.s. in my life.
Buyer's Beware: if you use Viator you could very well get screwed over through no fault of your own. Too many other better options than to settle for this garbage.
Product or Service Mentioned: Viator Oak Alley Plantation Tour Booking.
Reason of review: Bad quality.
I didn't like: Getting screwed over and lied to.