Viator is not paying their supplier. You, customer, I have great review on TripAdvisor.
My services are loved by all customers. I provide water bottles for free, chocolate and chewing gun in my car. I am fun and friendly and knowledgeable. I am also a mom and receive very little of the money you pay because I need to pay liability and insurance to be a Viator's supplier.
I also pay taxes, I pay petrol, special driving insurance, and on top of that Childcare.... Viator's team has not been showing any sign of grace or simpathy (except my manager's account in London).
It is so humiliating to spend hours emailing, phoning them for a money you paid for and they got part of it... Please, please, dont by from Viator, go direct to local operators.
Reason of review: Didnt pay their supplier.
Monetary Loss: $300.
Preferred solution: June 2017 payment.
I didn't like: Thieves they dont pay their suppliers, Thieves.