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Stay away from this company. Do not waste your money.

I booked a skip the line ticket to Academia Gallary in Florence. They sent me a confirmation on the time that I did not book for and saying I have to pay 100 % cancelation fee. I simply cannot go that time. I did not know I would get that time when I booked.

That is how they make money by giving us the time we cannot come and charge the full amount. I spoke to the customer service and they told me that I did not read the disclosure. I could not believe what they did to me. I trusted the name: Trip Advisor.

They just ripped my money off. I am lucky I did not book any other tours with them.

Stay away!! This company completely spoiled my vacation.

Product or Service Mentioned: Viator Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $27.

Preferred solution: Let the company propose a solution.

Company wrote 0 public responses to the review from Dec 14, 2017.
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