Viator
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Rochester, New YorkInjury on trip
User's recommendation: Don’t use them
Because I appear to have been charged for wrong tour and charged too much
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Melbourne, VictoriaResolved: I want to know my refund status
Company fixed the issue and I have been provided with apology.
I booked the wrong date and I can’t connect to reservation to cancel. Run around
User's recommendation: Don’t use them they are to hard to contact. I need to change the date and why can’t I get tickets directly from the vendor?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not refund the money on our excursion.
Preferred solution: Full refund
User's recommendation: Be careful what and where you book. Read the small print.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplain
- Very diferent
- Sold a service and provide other very
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Paris, Ile-De-FranceTour booking confusion Paris
My husband and I received an on-line voucher Booking Reference #BR-106112****/Confirmation #144722**** for the Louvre Skip-the-line with Digital Audioguide & Seine River Cruise for Thursday, September 21, 2023, 10:00 am. The email stated the voucher was not our tickets and we were to meet a representative from
Fifty Wonder's for our actual tickets 15 minutes prior to our start time.
We arrived 45 minutes prior and waited, in the rain, for over an hour. The person was a No Show. We called Viator several times and were given a direct number to contact Qualium Tours. When we called them we only got a recorder that stated to call back later.
This is a Con.
I'm expecting a full refund as it was Viator's reputation I relied on when I book this tour through them and I will be reporting this as a SCAM to the Better Business Bureau. This treatment is unacceptable and it requires your prompt attention.
Disgruntle Customer
- Be accountable for the tour companies they refer
Preferred solution: Full refund
User's recommendation: This is a SCAM. Do Not Purchase
Extra charge at the Vatican st Peter's basilica
User's recommendation: Be aware of extra charges on the day
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dublin, LeinsterCredit card cancellation
User's recommendation: Check the messages on any relevant app. first before replying to emails on your computer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to login to supplier account
Preferred solution: Deliver product or service ordered
The website isn’t the best
- Good customer service
- Trips getting muddled up
- Occasional problems
User's recommendation: If you get one trip showing but then when you got manage it and it shows the info to another booking get intouch with customer service as if you cancel it the cost will have gone up
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Customer Issues Handling
Their customer desk is useless.
Their customer desk is useless.
- Poor customer services
Preferred solution: Full refund
User's recommendation: Please nevery choose Viator travel for your bookings
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Flers, NormandyUnable to speak to customer service
no change. We never heard from them but my credit card was billed.
- No valid customer service number
Preferred solution: Date change to Thursday, October 5, 2023
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Oviedo, Principality Of AsturiasResolved: Reservation completed with confirmation number but no email verification received
Company fixed the issue and I have been provided with apology. Called and got prompt attention and the problem resolved. Very impressed with the customer service.
Preferred solution: Deliver product or service ordered
User's recommendation: Take a screen shot of your confirmation at the end of registration.
Pertinent Ticket Information
User's recommendation: Write in the duration of the trip and costs on the ticket -- their not included in any information after purchasing for planning purposes.
- Prev
- 1
- ...
- 6
- 7
- 8
- 9
- 10
- ...
- 109
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.