Diane S Rtm

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Verified Reviewer

Refund

We had no choice, but to cancel our excursion on Capri do two ferries canceled because of rough seas. I just received an email that I cannot respond to that I will not get a refund because it was less than 24 hours. There was no way to know that the ferry had been canceled as it was only canceled the morning of the departure, so this was out of our control. I am requesting a refund again Would seem that that would be in the best interest of customer service. I realize you have policies, but there are always exceptions due to natural events please reconsider.
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Loss:
$160
Pros:
  • Easy booking
Cons:
  • Denying a refund so far due to weather conditions that did not allow us to arrive at site for the excursion
  • As the fwas canceled

Preferred solution: Full refund

Anesha Iqn
map-marker Singapore, Singapore

Cancel tours

Penang tour and puket tours canceled it still getting calls from tour about pick up Impossible to reach company by phone
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User's recommendation: Answer the phone

Mika G Oyx

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Verified Reviewer

Payment

My name is Mika Guisee. My company called trip tour senegal. I have issues with payments viator own me more than $3000. I sent lot of emails.
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Kerri W Rjl

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Verified Reviewer

Need to talk to a contact to rebook a tour for this afternoon that we had to cancel on 25/10 due to medical issues

We needed to cancel a tour on 25/10 - booking number - 107831**** due to medical reasons and would like to rebook the same tour for this afternoon but dont want to repay for it again online as a refund has not been issued yet for the cancellation one on the 25/10. Can you please call me as Im unable to reach you Kerri westbury
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Loss:
$200

Preferred solution: Full refund

Charish Cer
map-marker Amsterdam, North Holland

No telephone contact details

I have been searching for hours now but cannot find any contact details to call Viator..very frustrating
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User's recommendation: Book elsewhere

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Nairobi, Nairobi Province

We paid and the tour operator told us to cancel and never received our money back even after writing tripadvisor email

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The tour operator of kenya safaris asked me to pay in dollars for park fee and he said we should give him in hand not pay using our card. He wanted cash and when we said we dont have cash in dollars he was rude and asked us to cancel and never got our money back $553. When I told him he was rude he said thats how he speaks. The name of the tour operator is Onesmus
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User's recommendation: Should not book with kenya safaris

Evelyn F Fxl

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Verified Reviewer
| map-marker Sydney, New South Wales

Viator should go to jail, Viator threw us away before the tour started time which showed on our tickets. Viator missed up my phone number, called wrong number purposely….

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Viator should go to jail, Viator threw us away before the tour started time which showed on our...
Updated by user May 03, 2023

Viator refused refund, Viator lied about once submitted transaction, we have to pay them $431.96 no matter what happens. They are stealing our money, their actions violated laws

Original review May 03, 2023
After all the mistakes Viator made, Viator threw us away before the tour started but counted us as no showing up. I understand why Viator operator missed up my phone number and called wrong number, Viator did this purposely, I understand why Viator operator didnt offer any customer service before the tour no matter there is 24 hours customer support promising on Viators website, the tour operator Mark who is the owner of Cheeky KIWI travel in Auckland, NZ did all those mistakes purposely!

He did wrong phone calls, so we were not able to receive phone calls from Viator, the tour car left before the tour time which showed on our tickets, so Mark could lie about we were no showing up and charged us $431.96 without giving us this tour. He could keep all the tour money without buying entrance tickets and offering any service. Horrible, Viator should be punished by law enforcement!

Such a scam company! So dangerous
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Loss:
$432
Cons:
  • All bad

Preferred solution: Full refund

User's recommendation: Stay away from Viator, don’t deal with them, their goal is keeping your money without giving the tour you booked

1 comment
Shasha Vcu

Thank you for letting me write a review about scam Viator in your site. Viator only allowed me write 100 characters in Viator.com, when you put 1 star rating, Viator blocked your voice by limiting your characters, scam Viator let The tour operator Mark wrote reviews to against me as much as possible. What a scam !

Simon V Dyu

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Verified Reviewer
| map-marker São Paulo, Sao Paulo

Paid for tickets no guide no tickets

Viator - Paid for tickets no guide no tickets
Booked express train and attractions , arrived at meeting point at 09:30 ticket was for 10:am no guide waited until 10:15 had to buy other train tickets to rome.phoned Viator to cancel payment,no help whatsover tried to suggest we were in wrong place. Only one Station in Civiticchia.KEEP AWAY from Cruise Rome.
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Loss:
$60
Cons:
  • Not interested

Preferred solution: Full refund

User's recommendation: Dont use Cruise Rome

Sahar Nye

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Verified Reviewer
| map-marker Dubai, Dubai

I want to put a list of book for fishing trip in Dubai Mina Rashid

Viator - I want to put a list of book for fishing trip in Dubai Mina Rashid
Viator - I want to put a list of book for fishing trip in Dubai Mina Rashid - Image 2
Viator - I want to put a list of book for fishing trip in Dubai Mina Rashid - Image 3
Viator - I want to put a list of book for fishing trip in Dubai Mina Rashid - Image 4
I am new at your company and I have an activity for fishing trip and I need to make a list of booking for my company so that I need help to learn me how can I put a list business in your company thank you
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MaryRose M Bqx

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Verified Reviewer

Impossible to create account

I have been trying to create an account for the last three days, and I am being sent round in circles. When I put in my email address to create an account, I am told 'an account may exist under that email address, try signing in', when I try that, I am then told that the password mas been compromised on another site. Which is impossible, as I tried using entirely new passwords that couldn't possibly be compromised on another site. I hope to hear back from them soon...
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Pros:
  • Allows you to sell tours
Cons:
  • Charge 25usd just to make a single product
  • Take a heavy cut from every sale

Preferred solution: Any kind of assistance! It is impossible to reach anyone at this company and this website seems to be the only way I can do so without calling.

JOSEPH V Fch
map-marker Adelaide, South Australia

Awful experience…Buyer Beware…

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They caused a major problem had tickets for 4 people along with multiple confirmations for specific dategot there and got trip stickerswhen trying to board confronted stating tickets were for day beforeproof in my hand it was the day we were theretrip fully booked so we were prevented from goingno apology nothing
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Loss:
$400
Cons:
  • Plenty stay away

Preferred solution: Apology

User's recommendation: STAY AWAY BUYER BEWARE

Mika G Oyx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Abuko, Western

Payments

Hello dear viator! My name is Mika Guisee. Owner of trip tour senegal company. I have problem of payments I didn't received many payments from viator more than $3000. Please I need help.
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Pierre B Akn

Cancellation of reservation

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I didn't get any answer on my problem of cancelling my reservation due to mis information of the laguage of the visit
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Loss:
$200
Cons:
  • No contact information and false representation

Preferred solution: Full refund

Baris S

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Verified Reviewer
| map-marker Izmir, Izmir

Entrance Problems

Hello, I have just created an Supplier account "troysgrand@***.com" with this e-mail adress. But when I try to log in to my supplier account it says password is incorrect. ( it is correct btw ) and when I try to send an e-mail to my registered e-mail adress for renewing the password (troysgrand@***.com) it does not sent it. Kindly request your help.
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Maleiah Mzt

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Verified Reviewer
| map-marker Dubai, Dubai

BR-106967****

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WE PASSED THAT WE COULDNT REACH CLIENT AND VIATOR WILL TRY TO REACH THEM AND THEY WILL ADVISE US BACK
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