Viator
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- Easy booking
- Denying a refund so far due to weather conditions that did not allow us to arrive at site for the excursion
- As the fwas canceled
Preferred solution: Full refund
Cancel tours
User's recommendation: Answer the phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to talk to a contact to rebook a tour for this afternoon that we had to cancel on 25/10 due to medical issues
Preferred solution: Full refund
No telephone contact details
User's recommendation: Book elsewhere
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Nairobi, Nairobi ProvinceWe paid and the tour operator told us to cancel and never received our money back even after writing tripadvisor email
User's recommendation: Should not book with kenya safaris
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sydney, New South WalesViator should go to jail, Viator threw us away before the tour started time which showed on our tickets. Viator missed up my phone number, called wrong number purposely….
Viator refused refund, Viator lied about once submitted transaction, we have to pay them $431.96 no matter what happens. They are stealing our money, their actions violated laws
He did wrong phone calls, so we were not able to receive phone calls from Viator, the tour car left before the tour time which showed on our tickets, so Mark could lie about we were no showing up and charged us $431.96 without giving us this tour. He could keep all the tour money without buying entrance tickets and offering any service. Horrible, Viator should be punished by law enforcement!
Such a scam company! So dangerous
- All bad
Preferred solution: Full refund
User's recommendation: Stay away from Viator, don’t deal with them, their goal is keeping your money without giving the tour you booked
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | São Paulo, Sao PauloPaid for tickets no guide no tickets
- Not interested
Preferred solution: Full refund
User's recommendation: Dont use Cruise Rome
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dubai, DubaiI want to put a list of book for fishing trip in Dubai Mina Rashid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerImpossible to create account
- Allows you to sell tours
- Charge 25usd just to make a single product
- Take a heavy cut from every sale
Preferred solution: Any kind of assistance! It is impossible to reach anyone at this company and this website seems to be the only way I can do so without calling.
Awful experience…Buyer Beware…
- Plenty stay away
Preferred solution: Apology
User's recommendation: STAY AWAY BUYER BEWARE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Abuko, WesternPayments
Cancellation of reservation
- No contact information and false representation
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Izmir, IzmirEntrance Problems
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dubai, DubaiBR-106967****
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Thank you for letting me write a review about scam Viator in your site. Viator only allowed me write 100 characters in Viator.com, when you put 1 star rating, Viator blocked your voice by limiting your characters, scam Viator let The tour operator Mark wrote reviews to against me as much as possible. What a scam !