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2.4 Based on 80 reviews
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  • Customers like
    • Easy to book 7
    • Ease of booking and detail 2
    • Tours 2
  • Customers don't like
    • Customer service 12
    • Customer care 11
    • Unresponsive 10
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I booked a tour in Washington with Viator. I did not see the discount offered when I checked out at the payment section. Before I was about to book another tour I realised the discount. I called to ask them to add on the tour and also to enjoy the promotion. They told me final sales so they cannot give me the promotion. I made the booking less than 5 minutes ago. I was very disappointed with the rigidity. I was not asking to cancel the booking... Read more

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I am a viator supplier that would like to stay annonymous given the power of Tripadvisor (parent company). Viator provides great customer service when joining, however after joining we found that our sales actually decreased rather than increased due to a reduction in traffic from Tripadvisor to our website. When we tried to delist our tours Viator effectively refused to do so. Initial emails tried to persuade us not to, followed by telephone... Read more

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My trip was an ABSOLUTE SCAM!!! I was RIPPED OFF 615 Euros! I booked this tour for myself, my mom, and my son. The Seville ride was fine. We were picked up in a van and taken to the port in Tarifa to catch the ferry to Tangier. Once in Tangier, we were asked to pay for a taxi to drive us to the restaurant to eat lunch. The couple that was with us were very upset that we were being charged for a cab ride to a restaurant. As she is challenging... Read more

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  • From mobile
  • Sep 14
  • #918611

The company engaged with tours that have bad reviews and not on time and charged a premium for it!

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I only had a couple days in Shanghai so decided to do a day tour. After looking at those available, I usually check Trip Advisor to see who other travelers have had good experiences with. Then I usually contact the tour operator directly to reserve. Unfortunately, this time I booked on Trip Advisor which uses Viator. The ad for the tour I picked indicated pick up and delivery at my hotel. I specifically insisted in my booking that they... Read more

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I tried to book a promotional tour a couple of months ago but there was a glitch in their system. When I contacted customer service, they told me that I can try back later and they will honor the promotional since it's obviously a technical issue on their end. When I called customer service at a later date as suggested in the email, they said they can't honor the price since I have no proof of the promotion? Isn't that what the email was for? ... Read more

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This company is a reseller and is owned by Trip Advisor, however, be careful when booking with them as their prices change each time I went to their site always going up the closer I got to the event date which was 4 to 5 months in advance. They had choices for the trip to Victoria and the Bouchart Gardens, and I even called and spoke to one of their agents paying the new higher price, but they promised 4 hours at the garden and this is why I... Read more

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Horrible customer experience. We booked a day trip from Glasgow 2 month prior to our journey to Scotland. We got a couple of line email from Viator that they are sorry to inform that my trip is canceled and thy will refund my money! What the *** ? This is after we made our plans booked our hotel did everything. Viator sucks big time. Please stay away as they can't ensure the reservation for which you have been charged in advance, received... Read more

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Booked a tour of Oahu, Hawaii with snorkling and whale watching ,paid $325.00 for the tour and went to assigned pick up point at assigned time nobody picked us up we waited nearly 2 hours before giving up contacted Viator for a refund and were told we were classed as a no show by tour company so no refund offered even though we were there more or less called liars by tour company also had airport pick up booked with them and they never showed... Read more

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Booking a food tour with Viator of historic Savannah GA was a nightmare. After being charged $500.00 for nine of us to go, they never booked the tour with the local provider in Savannah. We wasted several hours waiting for a tour bus that never showed up. Their advertised "24/7 customer support" is a joke. A human never answered our repeated calls. The local tour provider was humiliated that they couldn't help us because it was never booked by... Read more

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