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2.5 Based on 87 reviews
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  • Customers like
    • Easy to book 7
    • Good tours 2
    • Tours 2
  • Customers don't like
    • Customer service 13
    • Customer care 11
    • Unresponsive 10
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FHi Viator- Jimmy, my guide, was the highlight of my trip. I can't believe you let me pay over $800 for a trip with the promise of a 5 star hotel and then put me at a guest house with barely any hot water, no heat, and was a 1 star place at best. So very disappointing. Do not say 5 star if you cannot provide it. For $800 US dollars I expect more than a 711 sandwich and a guesthouse stay - I feel like reporting you for fraud to the better... Read more

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I did your walking tour Nov 10 2016 Tour code 2916P106...It was the worst tour I ever had for many reasons: 1. Disorganized =no clear meeting place in the market, people were confused where to go for starts 2. Representative were not informed what the tour should include, they have no idea were we are going or what monuments are included. That is understanding since no tour description was provided on the web or on the site. The brochure... Read more

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I did your walking tour Nov 10 2016 Tour code 2916P106...It was the worst tour I ever had for many reasons: 1. Disorganized =no clear meeting place in the market, people were confused where to go for starts 2. Representative were not informed what the tour should include, they have no idea were we are going or what monuments are included. That is understanding since no tour description was provided on the web or on the site. The brochure... Read more

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Hi Team I am a loyal costumer, I have bought over 4000 products through viator, but today I am very unhappy. I have put two tours on my cart, the total price is $700, but after I did the survey, the price up to 10%. This means I did survey to get 5% discount but they immediate up price 10%. I am really unhappy. It is totally unacceptable for me. Because only up price for me. It is ridicule. Please send email back to explain this. Lily Li Read more

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My first viator booking was two years ago for Sagrada Familia in Barcelona. Lost money on that because my voucher did not come to my email in time for the scheduled tour which was three hours later. (Yes, it took Viator more than 3 hours to email me the voucher!) Not learning my lesson, I have bought tours from them for my upcoming trip to Rome and Barcelona at the end of January which is 2.5 months later. However I made a mistake on the dates... Read more

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Viator was completely unhelpful with acquiring a specific guide that we had on a previous tour. When we requested him again, they would not give us the same guide (which I spoke with directly and was absolutely available). I've never been more disappointed with a companies customer service.

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I would not book through viator or give them my business ever again. We booked a very expensive tour of Vienna from Prague and the bus never came to pick us up. I explained this to viator and asked for a refund but they told me the tour company in Prague said WE were not there to be picked up which is a complete lie. So we didn't get our money back (approx 400 Canadian dollars). Viator does not stand by the end consumer or do anything to protect... Read more

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Thought I was booking Freedom Tower tickets direct, but it was through Viator. When I cancelled my trip to NYC a week after booking the tix, and 3 weeks before the event, Viator refused to refund my money, saying their "vendor" wouldn't give the money back. I want my money refunded. Also don't think it's right that they use SEM to make you think you're booking the tickets directly with One World Trade Center when you're not. I never would... Read more

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I paid $400 for a bus and helicopter tour around the Grand Canyon on 29th September. On the day, the helicopters were not running due to low clouds which is understandable and I was assured by my driver that I would receive a refund for the helicopter part of the tour as the bus part alone was only $170. It is now almost 3 weeks later, I have sent multiple emails and have not had any response from anybody. I have also tried calling customer... Read more

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Just got back from Barcelona, very dissapointed with my Nou camp tour as there was a match the day of my tour and my tour was restricted to the Museum and one small section inside the stadium, i 0payed £46.00 for myself and my wife you should not sell the Nou Camp experience tours on match days or notifie customers and give them the option of a refund before hand, this was a weekend my wife organised for my 50th Birthday and the tour was... Read more

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