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Viator Cheats. I would strictly recommend not booking for viator as it is 200% costlier. Overall the customer care is insensitive and will not pay heed to your multiple requests and emails. I am planning for a trip to Singapore in November 2017. i got - Full-Day...
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1.0
#1115288
I would recommend not to use viator as the company is totally fraud. I booked a ticket from viator.com and now I am suffering with the lead travelers name change, when I booked they said they will be able to change lead travelers name at the later date but now they are...
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1.0
I didn't like
  • Substitution of advertised tour
  • Voucher service
  • Bad service
#1114400
I booked a luau for two, $184. When I visited their website, I was not aware that my booking did not include transportation. Went to the pick up destination and was told I booked without transportation! We were dumfounded! Embarrassed and humiliated, we went back to...
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1.3
I didn't like
  • Customer service
#1114326

Viator - Awful

Viator
#1112227
Because I am travelling alone i am penilised by Viator and pay SIX times the amount as a person in a group of 10...I would pay £145 to their £24
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Viator - Booking Confirmation has not been received and it is tomorro

Viator
#1112010
Booking has not been confirmed, it is on tomorrow... please contact me with confirmation asap.
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Viator - Boat trip

Viator
#1111729
We have been asked for more money to go on a trip we dont no any times of pick up or whats going on please phone me on 07707751816
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Viator - Booking disconnection issue

Viator
#1109679
4.2
Details
Started to book a Vespa tour in Florence Italy. Lost phone internet connection. Regained connection. Upon confirming, tour Date found to be incorrect. Phoned the tour but told to call Viator. Called Viator who changed booking. Thank you.
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Exchange, Refund and Cancellation Policy
Insurance Quality
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Website
Waited for over an hour before we could leave and then we had to walk a distance to transfer our luggage in van which the driver through my suitcase in and broke my handle. We were driving for over an 1 1/2 hours before he dropped us off at the wrong location. He was...
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#1113931
I went on tge tour from vancouver to Victoria and butchart gardens. The tour was fine but the guide Jack was weird. He saw me and "took a liking to me". Which was not welcomed. when we were at the Butchart gardens I saw him and waved from a distance. he came up to me...
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1.6
#1111977
the gentlemen was not that confident and info was poor. The place we stopped u for pizza....one small piece and had to find our own seating. The next stop was cheese and the guide said we might have to separate to find a place to sit. Had to buy our own soft drinks. We...
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Anonymous
Sally Stevenson

San Francisco 9/16/2017 Big Bus Hop On Hop Off city tour. I booked Viator because I have been on numerous Viator international sightseeing tours and all were wonderful. ...

I have booked multiple tours with Viator, but after recent experiences I will tell you to be very careful - make sure there are adequate reviews and check out the tour operator ahead of time if you can. We had a Cooking Class substituted by the tour operator. We had...
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Product
I didn't like
  • Bait and switch - overpriced
  • Slow response on resolution - still pending
#1110473
Look on their website to see if you can find a telephone number. That already is a red flag. They changed my itinerary AFTER taking my money and then would NOT give me a refund. I sent several emails and wound up having to call my credit card company to dispute the...
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1.0
#1107234
I booked a full day tour months in advance. The tour was to pick up at my hotel. My hotel information was listed when I booked it. 2 days prior to tour the company sent a reminder. Day of tour..no show. I spent hours trying to contact local tour company. Once I...
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2.1
Benešov Nad Ploučnicí, Ustecky Kraj
I didn't like
  • No follow up or responsibility for no show
#1106697

Contact Viator

Mailing Address:
Viator, Inc.
360 3rd Street Suite 400
San Francisco, California 94107
United States
Phone:
(866) 648-5873
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Sorry to say that once upon a time I advertised for viator, they are worst as they can now a day.My booking was on 17th September by Magic ways for Skip the line Palace of Versailles and Garden from Central Paris,with booking reference number,628429525but no one picked...
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3.5
#1105715