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This is a long story. From Australia on holiday in USA. Booked various Viator tours some months before our trip. Had issues with a number of their products. Biggest issue was with a lake dinner cruise that when I phoned the tour company to confirm the day before only...
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3.4
#1064505
I’m really dissappointed with Viator.
I’m really dissappointed with Viator.
I’m really dissappointed with Viator.
After over two months of waiting, email writing and phone calls, Viator finally apologized for . not meet my expectation this time. My expectation was simply for a relaxing bus ride to the Waitomo Glowworm Caves (New Zealand) and to enjoy the scenery along the way....
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2.8
#1063455
I am booked in for a tour tomorrow 20/06/17, but the tour operator has no account of our booking. Tried calling online and the number didnt work.
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Anonymous
Pat Maclean

We had the same experience in New York. Booked first class window seats on Bateaux New York for 5. Arrived to check and no tickets. Paid in full 4/6/17 in UK. Put on hold for ...

Viator - Trying to book a tour

Viator
#1064119
The call disconnected Midway. I am not sure what will happen next.
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Viator - Thank you

Viator
#1061826
If i didnt have pissed consumer i wouldnt have been able to call the tour provider
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Viator - My trip is canceled due to fraud suspect about my payment details

Viator
#1060757
1.1
Viator - My trip is canceled due to fraud suspect about my payment details
Viator - My trip is canceled due to fraud suspect about my payment details
Viator - My trip is canceled due to fraud suspect about my payment details
1 of 3
My trip canceld after half an hour of sending aconfirmation . I need a refund of my paid money and i will not book agom through viatour ever .
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Viator - Doubke booking

Viator
#1057180
3.5
He told me my stuff would be refunded
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Booked a theme park package with included transport for 8 people (4 kids). The DAY BEFORE, whilst we were already abroad, the local operator told us there was an extra 25Euro per child to pay and an extra 20Euro for the adults or else they would cancel the booking with...
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1.6
I didn't like
  • Lack of uk contact
  • Customer service
  • Poor communication
#1061338
We booked 2 tours with Viator one was amazing the other was horrible. When I called to complain below is the letter I got basically calling me a liar. Both trips we booked we were the only ones on them no other people. It was not an upgrade... now I know why we were...
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#1059961
We had one really good tour. The other was horrible. Both tours we were the only ones on it.... no one else signed up now I know why. There was no upgrade. I was traveling with my kids, 18, 22, and 23. We were all a little scared when I called Viator below is the...
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#1059947
Viator did send us a last minute message with new pick up adres. Nobody came to pick us up, so we mist our tour. Called the tourcompany gebeld and they told us we should have been at the first given pick up place, not this one. Trye to reach Viator time after time, and...
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#1059708
Monday June 5 2017 Our party of 4 to Normandy via a small group tour. I tried to rate my viator tour guide but was unable to do so. Our guide was lovely, very knowledgeable and friendly. We think she did a wonderful job. She was a lovely, young French woman. The only...
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#1059399
WARNING! Viator does not stand by it's tours. Viator provided the wrong tour start time. Based on their misrepresentation, we missed this tour. Then, rather than making this right, they tried to blame the local tour company and when I pushed back on that (because it...
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Anonymous
ViatorSocialTeam

Hello, Thank you for your message. Unfortunately, there is not enough information given here for us to be able to research this issue. If you would still like us to investigat...

Please help me add on two people to my tour. I was told this was done but the place that the reservation is through said they never got amendment. I am Brad Faye and can be reached at bfaye_31@yahoo.com. This is regarding Girona tour. Help would be much appreciated....
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#1051829