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2.4 Based on 77 reviews
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  • Customers like
    • Easy to book 7
    • Ease of booking and detail 2
    • Tours 2
  • Customers don't like
    • Customer service 12
    • Customer care 11
    • Unresponsive 10
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Horrible customer experience. We booked a day trip from Glasgow 2 month prior to our journey to Scotland. We got a couple of line email from Viator that they are sorry to inform that my trip is canceled and thy will refund my money! What the *** ? This is after we made our plans booked our hotel did everything. Viator sucks big time. Please stay away as they can't ensure the reservation for which you have been charged in advance, received... Read more

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Booked a tour of Oahu, Hawaii with snorkling and whale watching ,paid $325.00 for the tour and went to assigned pick up point at assigned time nobody picked us up we waited nearly 2 hours before giving up contacted Viator for a refund and were told we were classed as a no show by tour company so no refund offered even though we were there more or less called liars by tour company also had airport pick up booked with them and they never showed... Read more

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Booking a food tour with Viator of historic Savannah GA was a nightmare. After being charged $500.00 for nine of us to go, they never booked the tour with the local provider in Savannah. We wasted several hours waiting for a tour bus that never showed up. Their advertised "24/7 customer support" is a joke. A human never answered our repeated calls. The local tour provider was humiliated that they couldn't help us because it was never booked by... Read more

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Hi Guys - just giving you a heads up of what its like on the other side. My company supplied tours for Viator - i signed up with them on the hope of bringing in some customers and exposure on Trip Advisor. Its been a pain from day 1, they assign you an account manager who literally never replies to your e-mails, and of course you dont get a tel number. They take a whopping 20% commission - but that's if they ever bother to pay you, I was with... Read more

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I tried to cancel a trip 8 minutes - literally - after I booked it when I realised that I couldn't make it. Received an email immediately saying they're reviewing it, but no real action. Day 2 - someone emailed asking me information that was clearly listed in the very email he sent to me, "we urgently need your booking number, traveler's name, card holder's name, product name, tour guide's name." Then a couple of hours later, they said that... Read more

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5 tours taken, one review published. Toured Rome and Greece with my family. Three Rome tours, one Athens tour, one Naples tour. Rated one tour 5 star and gave glowing reviews. This was a small group tour of the Coliseum. Rated two as ok, a larger Vatican tour and a private driver tour. Rated two as bad experiences, a nighttime Rome bus tour due to them being very, very late and stranding people with no ride home and a Naples tour of Pompeii and... Read more

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Viator is a horrible company to book tours through. The descriptions are not accurate. I booked a food and city tour for $65 but it was not what was advertised. The food consisted of only a $0.50 egg dish the guide bought at a subway station and then on top I had to pay for my own transportation, which I was not expecting. I have booked other tours through getyourguide and there were no surprises. Viator sells unreputable tours, so buy at... Read more

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This was the worst tour we have ever taken. Do not go on this tour. Firstly, although it is not advertised as a walking tour, you are going to do a lot of walking. Secondly the guide had such a strong Italian accent that her English was not understandable. Several of us kept on looking at one another while she was talking thinking WTF is she talking about?! So that was a waste of time. Thirdly, when the tour was done - after more than 3 hours -... Read more

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I recently used the Viator app to book excursions on a multi-city European vacation and encountered a plethora of issues. Of the 6 tours booked, all confirmed except 1 which I had to cancel 3 days before since I never received confirmation and needed to make alternative arrangements. Of the remaining 6, here's what happened: Tour 1 - Prague River Cruise - Despite the instructions stating the vendor accepted both printed and e-reservations... Read more

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  • From mobile
  • Jul 29
  • #890949

Where do we meet transportation tomorrow (30th) for tour of Auschwitz?? Review: NO local phone number in Krakow, Poland. How are we supposed to contact anyone the day prior?

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